Senior Business Analyst - Configuration Specialist

Intello Technologies Inc.; Victoria; Remote; CAD 72,000 - 108,000; Full time

Job summary

A leading healthcare technology company is looking for a Senior Business Analyst - Configuration Specialist to optimize, manage, and enhance EMR systems across Canada. The role involves ensuring smooth operations, supporting clinical teams, and troubleshooting issues. Candidates should possess strong analytical skills and experience in healthcare technology. This position is crucial to improving patient care and clinician experience through innovative solutions. A competitive salary range of CAD $72,000-$108,000 is offered with additional performance bonuses.

Benefits

Comprehensive total rewards package

Minimum 3 weeks of vacation

Flexible benefits plan

Qualifications

• 1–3 years experience in healthcare technology environments.
• Experience in EMR administration within clinical settings.
• Understanding of healthcare privacy and compliance regulations.

Responsibilities

• Support the operation, optimization, and sustainability of EMR systems.
• Lead onboarding and training for EMR use.
• Troubleshoot system issues and manage configurations.

Skills

Advanced proficiency with EMR configuration and optimization

Strong analytical skills

Exceptional verbal and written communication skills

Ability to independently manage projects

Education

Bachelor’s degree in Health Informatics, Information Systems, or related field

College certificate or diploma in Information Technology

Tools

CHRs

MazikCare

MedAccess

Job description

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Senior Business Analyst - Configuration Specialist

Location:

Toronto, ON, CA Vancouver, BC, CA Calgary, AB, CA Montréal, QC, CA

Jobs by Category: Health

Job Function: Health Solutions

Status: Full Time

Schedule: Regular

Description

About TELUS Health

TELUS Health is committed to leveraging technology to improve health outcomes and enhance the patient experience across Canada. As we continue to expand our integrated healthcare services, we're seeking a strategic leader to optimize our electronic medical record systems and clinical workflows across all business units.

Our team and what we’ll accomplish together

We are seeking an experienced Configuration specialist to lead the strategic optimization of our healthcare technology systems across our growing Preventive Care, Executive Health, and Occupational Health clinics. This newly created role is central to our "One Patient, One Record" initiative and represents an exciting opportunity to drive innovation, enhance patient care delivery, and establish best-in-class operational excellence across all TELUS Health touchpoints.
As we continue to expand our integrated healthcare services, you'll play a pivotal role in leveraging cutting-edge EMR technology to create seamless, patient-centered care experiences while empowering our clinical teams with optimized workflows and enhanced system capabilities.

What You’ll Do

As a key member of the TELUS Health Clinics team, you will support our national, multi-site TELUS Health Clinic teams by ensuring the smooth operation, optimization, and sustainability of our Electronic Medical Record (EMR) systems and other electronic systems critical to clinical care.
In this role, you’ll serve as a subject matter expert on TELUS EMR platforms (CHR, MazikCare), working cross-functionally with clinicians, site managers, and system and technology teams to streamline workflows, enhance user experience, and drive continuous improvement in healthcare delivery.

You’ll be the go-to person for everything EMR—leading onboarding and training, managing system configurations, troubleshooting issues, and supporting integration with related systems. You will also play a vital role in systems administration, supporting email, network access, web content management, and digital communications.

Primary Responsibilities

• Act as the EMR super-user and subject matter expert (e.g., CHR, MazikCare), providing ongoing technical support across the organization
• Analyze and document EMR workflows; identify opportunities for optimization and standardization across clinical sites
• Assist in design, control access, configure, and maintain EMR templates, forms, reminders, and clinical tools to streamline documentation and enhance care delivery
• Manage user accounts (creation, modification, termination) and oversee EMR onboarding and training for new staff and learners
• Troubleshoot system issues, provide user support, and document resolutions for continuous knowledge improvement
• Maintain expert-level knowledge of EMR systems through vendor training and self-directed learning
• Collaborate with internal teams (e.g., Medical Imaging, Labs, Patient Registration) to ensure effective system integration and timely updates
• Liaise with vendors, IT partners, and third-party providers to resolve technical issues and coordinate maintenance activities
• Support revenue-generating modules, billing workflows, and appointment scheduling tools
• Maintain clinic websites and digital communication tools, including newsletters and patient-facing updates
• Lead training on clinical documentation tools and support data collection initiatives
• Develop and maintain EMR-related documentation, policies, and downtime procedures
• Lead or contribute to special projects focused on digital transformation, care optimization, and clinician workflow improvements
• Perform other related duties as required

Qualifications

What You Bring

Required Qualifications:

• College certificate, technical diploma, or equivalent experience in Information Technology (1–3 years minimum)
• Bachelor’s degree in Health Informatics, Information Systems, or related field (preferred)
• Experience in healthcare technology environments, particularly in EMR administration within primary care or multi-site clinical settings
• Strong working knowledge of EMR platforms (CHR, MedAccess, MazikCare)

Skills & Knowledge:

• Advanced proficiency with EMR configuration and optimization
• Strong analytical skills, including workflow analysis and troubleshooting
• Exceptional verbal and written communication skills
• Ability to independently manage projects and collaborate within a multidisciplinary team
• Proven ability to develop and deliver effective training for adult learners
• Experience with healthcare data integration (e.g., HL7, FHIR) is an asset
• Understanding of clinical workflows, healthcare privacy, and compliance regulations
• Proficient in web content management, email systems, and digital communication tools

Personal Attributes:

• Strategic thinker with a detail-oriented, hands-on approach to execution
• Self-motivated with the ability to manage multiple priorities and competing deadlines
• Professional, adaptable, and innovative in solving technical and workflow challenges
• Demonstrated reliability, integrity, and ability to manage confidential information
• Strong interpersonal skills with the ability to engage clinicians, staff, vendors, and leadership effectively
• Travel across Canada is required in this role

Great to Have

• Bilingualism in English and French

Ready to make a difference?

Join TELUS Health Clinics and play a vital role in improving patient care and clinician experience through smart, scalable technology solutions. Apply now and tell us how you’ll help drive innovation in healthcare delivery.

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Salary Range: $72,000-$108,000

Performance Bonus or Sales Incentive Plan: 12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.