Senior Business Analyst

QA Consultants; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A consulting firm in Toronto seeks a Senior Business Analyst to lead analysis across diverse projects. The role involves user research, documentation preparation, and applying best practices in business analysis. Ideal candidates are experienced in digital service standards and possess strong communication skills.

Qualifications

• Experience with Ontario Design System and Service Design Playbook.
• Proven ability in conducting user research.
• Effective communication and interpersonal skills.

Responsibilities

• Lead and conduct business analysis aligning with project methodologies.
• Conduct user research with end-user groups.
• Prepare documentation supporting project phases like journey maps and user stories.

Skills

Interpersonal skills

Communication skills

Presentation skills

Re-engineering concepts

Digital Service Standard knowledge

Tools

MS Office

Miro

Job description

About ALTEN:

In just three decades, ALTEN has emerged as a global leader in Research and Development, Engineering, Information Technology Services, Life Sciences, and Network Services. Our footprint spans across 30 countries, with over 60,000 consultants driving innovation and technical excellence. Trusted by industry giants, we have become synonymous with pioneering solutions and unwavering expertise.

ALTEN CANADA, a proud subsidiary of ALTEN headquartered in France, is committed to serving the Canadian market. With local offices in Montreal and Toronto, we bring our global expertise to the forefront of Canadian innovation.

AtALTEN CANADA, our consultants thrive on tackling complex and highly technical projects across a diverse range of industries. From Manufacturing to Information Systems, IT Automation to Life Sciences, Energy to Automotive, Rail and Transportation to Telecommunications, Aerospace and Defense, our commitment to excellence knows no bounds.

Role: Senior Business Analyst
Location: Toronto, Ontario

Key Responsibilities:

• Lead and conduct business analysis at varying levels of detail with relevant stakeholders, appropriate to the project and phases of project, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, Agile Systems/OPS Standard Systems Development Methodologies and Service Design Playbook/Digital Service Design Lifecycle.
• Conduct comprehensive user research with relevant end-user groups, as per Service Design Playbook (e.g., interviews, card sorting, empathy mapping).
• Provide a comprehensive range of I&IT business analysis lead services for diverse business and technology needs, including development and maintenance of business relationships and providing ongoing I&IT advice for improvements to/options for business development
• Prepare detailed documentation to support Discovery and Alpha phases, including journey maps, personas, user stories, etc.
• Prepare and advise on business analysis policies, processes, best practices, and standards to promote a comprehensive and consistent business analysis practice within the organization
• Conduct ongoing business analysis activities and analysis within all phases of the digital service design life cycle, including initial technical requirements, detailed plan of business analysis activity, business modeling, analysis of business transformation, new business development and acquired solutions, continual refinement of business requirements and identification of significant changes in requirement documentation, and maintenance of approved business requirement
• Analyse defects and work with relevant parties in resolving of these defects
• Support any data migration and related activities as needed from legacy system to new provincial system
• Apply re-engineering/lean concepts to promote business improvements through alternative, cost effective service delivery approaches.

Must Haves:

• Knowledge and experience with the following Fixing Long-Term Act 2021, Digital Service Standard, Ontario Design System, Service Design Playbook.
• Conducting comprehensive user research with relevant end-user groups, as per Service Design Playbook (e.g., interviews, card sorting, empathy mapping).
• Demonstrated strong interpersonal, verbal, and written communication, and presentation skills
• Applying re-engineering/lean conceptsto promote business improvements through alternative, cost effective service delivery approaches
• Highly proficient using MS Office products and collaborative tools such as Miro

JoinALTEN Canadaand embark on a journey of endless possibilities, where your talents are celebrated, and your ambitions are nurtured. Experience the difference of working with a company that values innovation, collaboration, and excellence in every endeavor.

ALTEN CANADA is committed to promoting diversity, equity, and inclusion. We strive to provide a work environment where every individual feels welcomed, valued, and respected, allowing them to thrive to their full potential. This includes our dedication to offer accessibility measures to those who require them. Should you require any accommodation during our recruitment process, please reach out to us.