Senior Business Analyst

CQ Search Group Ltd.; Ottawa; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Bank of Canada is seeking a contract professional to support production readiness, go-live planning, and operational transition activities for technology solutions in Ottawa. The role requires collaboration with business, QA, and technical teams to define scenarios, validate workflows, and ensure comprehensive documentation and training materials for ongoing operations.

This two-year renewable contract emphasizes close collaboration across stakeholders, risk management, and clear communication

Qualifications

• University degree or college diploma in computer science or related field.
• 5+ years of experience supporting production readiness, go-live planning, and operational transition activities.
• 3+ years of experience supporting testing cycles (integration testing, UAT, end-to-end validation).
• Experience developing user guides, process documentation and knowledge transfer materials.
• Strong communication and facilitation skills with ability to liaise between business and technical stakeholders.
• Proven ability to coordinate across multiple stakeholders (business, QA, technical, operations).

Responsibilities

• Collaborate with business and QA stakeholders to define and validate business scenarios, workflows, and testing outcomes.
• Facilitate identification, tracking, and resolution of defects, gaps, and process issues during testing and deployment.
• Develop and govern operational documentation (SOPs, runbooks, support procedures) for production readiness and operations.
• Ensure documentation remains accurate and aligned with solution changes through the delivery lifecycle.
• Develop end-user training materials and knowledge transfer activities for business and operations teams.
• Coordinate readiness activities across stakeholders to ensure alignment with timelines.
• Support go-live planning, deployment activities, and early-life stabilization efforts.
• Support validation activities across integration testing, UAT, and end-to-end testing.

Skills

Communication & facilitation

Stakeholder coordination

Documentation & knowledge transfer

Go-live planning

Operational readiness

Education

University degree or college diploma in CS or related field

Job description

Our client, the Bank of Canada has a 2 year renewable full-time contract opportunity. The position requires to be onsite one day per week and remote 4 days per week.

Mandatory Requirements

• A minimum of five (5) years of recent demonstrated experience supporting production readiness, go-live planning, and operational transition activities for technology solutions
• A minimum of three (3) years of recent demonstrated experience supporting testing cycles, including integration testing, user acceptance testing (UAT), and end-to-end validation

Support production readiness planning and execution activities to ensure the successful implementation and operational transition of the financial system.

Responsibilities

• Collaborate with business and QA stakeholders to define and validate business scenarios, operational workflows, and testing outcomes
• Facilitate identification, tracking, and resolution of defects, operational gaps, and process issues throughout the testing and deployment phases
• Develop, maintain, and govern operational documentation required to support production readiness and ongoing operations, including SOPs, runbooks, support procedures, process flows, and user guidance materials
• Ensure operational and support documentation remains accurate, current, and aligned with evolving solution changes throughout the delivery lifecycle
• Develop end-user training materials and support knowledge transfer activities for business and operational support teams
• Facilitate operational readiness by ensuring support teams have a clear understanding of business processes, workflows, escalation procedures, and support expectations
• Ensure training, operational procedures, and support materials are fully aligned with the final production solution and operational model
• Act as a liaison between business and technical teams to support effective communication, operational readiness, issue resolution, and transition-to-support activities
• Identify and assess operational impacts, process gaps, dependencies, and readiness risks prior to production deployment, and support mitigation planning
• Coordinate readiness activities across business, operational, and project delivery stakeholders to ensure alignment and execution against implementation timelines
• Support go-live planning, deployment activities, and early-life operational stabilization efforts
• Support business validation activities across integration testing, user acceptance testing (UAT), and end-to-end testing cycles to ensure the solution meets business and operational requirements

Required Qualifications & Skills

• University degree or college diploma in computer science or a related field
• A minimum of five (5) years of recent demonstrated experience supporting production readiness, go-live planning, and operational transition activities for technology solutions
• A minimum of three (3) years of recent demonstrated experience supporting testing cycles, including integration testing, user acceptance testing (UAT), and end-to-end validation
• Demonstrated experience in developing user guides, process documentation and knowledge transfer materials
• Strong communication and facilitation skills, with the ability to act as liaison between business and technical stakeholders
• Proven ability to coordinate across multiple stakeholder, including business, QA, technical teams, and operational support groups