Senior Business Analyst

TMX Group; Montreal; On-site; CAD 70,000 - 95,000; Full time

Job summary

Join a leading financial services group as a Business Analyst, where you will drive improvements in business processes and enhance client experiences. This role involves collaborating with cross-functional teams and requires strong analytical and problem-solving skills. Benefit from a dynamic, inclusive work environment that values wellness and innovation, with opportunities for career growth and development.

Qualifications

• Minimum 5 years as a business analyst.
• Experience in the financial industry and solution delivery.
• Ability to work independently with minimal supervision.

Responsibilities

• Gather and document business processes for new initiatives.
• Prepare end-user training materials and conduct training sessions.
• Continuously monitor and analyze business performance.

Skills

Analytical skills

Problem-solving skills

Attention to detail

Communication skills

Education

University degree in Information Technology and Management

Tools

MS Office Suite

Google Office Applications

Job description

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

The Global Enterprise Services (GES) is accountable for the operation of Canada's two systemically important clearing houses (CDS and CDCC) and, as a shared service organization for TMX, it also provides services that support TMX businesses in meeting their objectives. In this regard, GES provides the Firm's Technology, Information Security, Enterprise Risk Management, Integrated Operations, Project Management, Vendor management and Innovation services.

The Business Analyst draws up requirement statements and takes part in development projects as advisor in the area of business and systems use. He/she follows up change requests with users and acts as intermediary between users and implementation teams.

Key Accountabilities:

• Gather and document business processes for new business initiatives and system improvements.

• Update and maintain the CDCC business manual guide

• Maintain documentation of system procedures, process flows, and any changes that affect the business and market participants.

• Prepare end user training materials and conduct training sessions.

• Identify and propose rule changes required to implement new processes or systems enhancements.

• Gathering and documenting business requirements and translating them into functional steps and processes.

• Establish, implement, and evaluate industry best practices related to processes and procedures documentation.

• Developing and implementing new business processes and procedures to improve client experiences and organizational efficiency.

• Collaborating with cross-functional teams to develop and implement processes that facilitate cooperation and collaboration.

• Testing and validating processes and procedures to ensure they meet business objectives and requirements.

• Provide training material and support to operations team.

• Identifying and managing risks and issues that may impact the success of the project.

• Communicating project status and updates to stakeholders and project teams.

• Continuously monitoring and analyzing business performance to identify areas for improvement.

Must Have(s):

• Minimum 5 years as a business analyst

• University degree in information technology and management or equivalent

• Minimum of 5 years of experience in financial industry and solution delivery

• Excellent analytical and creative problem-solving skills

• Familiar with Google office applications and/or MS office suite of products

• Familiar with IT business analysis practices and SDLC methodology.

• Ability to work independently and manage multiple tasks simultaneously.

• Proven professional judgment in managing clients and partners expectations

• Ability to work independently with minimal supervision

• Attention to detail and ability to prioritize tasks effectively.

• Dedication to agreed-to deliverables and timelines

• Ability to explain complex information in simple terms

• Excellent written and verbal communication skills.

• Must be reliable, results oriented, customer-focused and attentive to details

• Ability to organize and prioritize tasks and effectively communicate with all stakeholders.

• Ability to adapt in a changing environment

Nice Have(s):

• Certification in business analysis is desirable.

• Canadian Securities Course

• Previous experience in capital markets industry or securities back office processing

• Previous experience in Financial Services and/or Capital Markets Industry.

In the market for…

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.