Senior Business Analyst

Bayshore HealthCare; Mississauga; On-site; CAD 95,000 - 130,000; Full time

Job summary

Bayshore HealthCare is seeking a Senior Business Analyst to capture business requirements for BSRx changes, plan and deliver projects, and collaborate across departments to build patient journey orchestration solutions using Microsoft Customer Insights. You will lead requirements gathering, sign-off, testing, and documentation while coordinating with IT and business stakeholders for timely releases.

The role emphasizes business analysis expertise in healthcare projects, strong communication, and

Qualifications

• 3-5 years of experience with clinical teams to develop and implement application changes.
• 2-4 years documenting business requirements for IT professionals or citizen development.
• 1-2 years with Microsoft Dynamics CRM 365 and Microsoft Customer Insights or marketing platforms.
• Foundational SQL knowledge and data understanding.
• Experience with SharePoint, Excel, PowerPoint.
• Bachelor/College Diploma in Business Analysis or equivalent.

Responsibilities

• Capture and map business requirements from stakeholders.
• Design and implement patient journey orchestration using Microsoft Customer Insights.
• Coordinate with marketing and IT to align with business goals.
• Lead changes with Change Advisory Board and manage releases.
• Document changes, training guides, and release notes.
• Provide level-1 application support and manage escalations to IT.

Skills

Communication

Collaboration

Problem-solving

Independence

JavaScript basics

CSS basics

HTML basics

SQL basics

Microsoft stack understanding

Education

Bachelor/College Diploma in Business Analysis

Tools

Microsoft Dynamics CRM 365

Microsoft Customer Insights

HubSpot

SF Marketing Cloud

MailChimp

SurveyMonkey

SharePoint

Job description

JOB SUMMARY

The Bayshore Specialty (BSRx), Senior Business Analyst is responsible for the overall capturing of business requirements as it relates to BSRx application operational change requests, as well as planning, managing and delivering projects with our customer departments within BSRx . The Senior Business Analyst will focus on understanding strategic goals and operational requirements in order to build patient journey orchestration solutions using Microsoft Customer Insights. This person acts as the business matter expert and liaises with BSRx, and Bayshore Information Technology group to ensure release deliverables are met. The Senior Business Analyst will leverage their critical thinking and troubleshooting investigation skills to business test new application functionality and solve operational application issues. The Senior Business Analyst is responsible for system configurations and maintaining InfoBay program documentation. As well, the Senior Business Analyst acts as the business project lead and business representative on specific BSRx IT related projects to perform requirements gathering and sign off, project coordination of activities, timelines and scope creep, and the coordination of business resources required to complete user acceptance testing.

DUTIES AND RESPONSIBILITIES

• Gather, analyze, and map business requirements from stakeholders to understand their needs and objectives.
• Design, develop, and implement customer journey orchestration using Microsoft Customer Insights.
• Collaborate with marketing, IT, and other departments to ensure alignment with business goals.
• Segment customers for targeted marketing campaigns and provide a unified view of each customer by integrating data from various sources.
• Ensure robust security features to protect sensitive customer data.
• Map and automate processes using the Customer Insights platform, reducing manual intervention.
• Manage patient communication preferences, track consent, and improve compliance and audit processes.
• Create and execute test scripts for new application functionality and solve operational issues.
• Validate and test application changes, providing feedback to stakeholders and IT developers.
• Document application changes, training guides, work instructions, and release notes to support application validation.
• Act as a business point of contact for level 1 application support and manage escalations to IT.
• Collaborate with IT to ensure projects are completed on time and within scope.
• Manage risks, evaluate change requests, and deploy solutions to issues as they arise.
• Support team members and clients in application changes.
• Track and resolve issues, initiating corrective actions as needed.
• Lead Change Advisory Board meetings to manage the application release process.
• Provide progress updates to the Business Applications Manager.
• Establish and manage relationships with customer business and project stakeholders.
• Escalate issues to management when additional help or resources are required.
• Complete other tasks as required by management.

QUALIFICATIONS

• 3-5 years’ experience working with clinical teams to develop and implement application changes
• 2-4 years’ experience documenting business requirements and articulating those requirements to I.T. professionals or implementing requirements as citizen developer using low-code Microsoft products
• 1-2 years’ experience working with Microsoft Dynamics CRM 365, and Microsoft Customer Insights or other marketing platform (HubSpot, SF Marketing Cloud, MailChip, Survey Monkey)
• Understanding of basic SQL or entity-relationships
• Experience working with Microsoft SharePoint, Project, Excel, PowerPoint
• Bachelors or College Diploma, Business Analysis experience, or equivalent work experience.
• Experience in healthcare project implementations and specialty pharmaceuticals is an asset
• Experience with Use case diagramming, workflow and business analysis documentation
• Experience with and an understanding a variety of roles within Patient Support programs, Specialty pharmacy, Reimbursement services also an asset
• Nice to have – basic knowledge of JavaScript, CSS and HTML.
• Ability to work independently or within a team environment.
• Strong communication, collaboration and problem-solving skills
• Ability to handle difficult situations with diplomacy and urgency
• Client Focused, with a drive for continuous improvement
• Understanding of broader Microsoft stack and how to leverage to create solutions

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individual's purpose, potential and wellbeing. At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.