Senior Building Automation Specialist (Hybrid, Global Travel)

Delta Controls; Surrey; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Remote work possible

Three weeks vacation

Education support and growth

Group RRSP

Healthcare benefits

Job summary

Delta Intelligent Building Technologies (Canada) Inc. in Surrey, BC is seeking a Senior Delta System Specialist to provide advanced technical support for its building automation systems, including enterprise software and hardware.

You will assist partners globally with deployment, programming, commissioning, and troubleshooting of Delta Controls and Loytec products. The role requires 5–10 years in building automation, a related degree or credential, strong communication and analytic skills, and

Qualifications

• 5–10 years of relevant experience in building automation systems.
• Degree or technical certification in Electrical, Mechanical, Automation, Robotics or related field.
• Experience with Delta Controls and Loytec products preferred.

Responsibilities

• Provide technical assistance to Partners in deployment, installation, programming, commissioning and troubleshooting of Delta IBT Building Automation System.
• Manage customer issues using the web-based Help Desk system.
• Analyze issues, identify root causes, and determine appropriate response (workaround, KB article, call, etc).
• Provide feedback or reports to the Product Management group.
• Provide Level 2 support and guidance to Level 1 DSS; collaborate with Product Development to resolve escalated issues.
• Write Knowledge Base Articles and participate in technical webinars; provide product demonstrations as needed.
• Collaborate with technical writers as the technical adviser for documentation and participate in documentation reviews.
• Occasionally conduct on-site investigations as requested.

Skills

Excellent communication

Analytical abilities

Time management

Teamwork

Customer relationship management

Willingness to travel

Passport

HVAC self-study commitment

Education

Electrical/Mechanical/Automation/Robotics degree or technical certification

Tools

Delta Controls

Loytec

Job description

Delta Intelligent Building Technologies (Canada) Inc. in Surrey, BC is seeking a Senior Delta System Specialist to provide advanced technical support for its building automation systems, including enterprise software and hardware.

You will assist partners globally with deployment, programming, commissioning, and troubleshooting of Delta Controls and Loytec products. The role requires 5–10 years in building automation, a related degree or credential, strong communication and analytic skills, and