Senior Branch Administrator

Raymond James Ltd.; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading investment firm in Toronto is seeking a Senior Branch Administrator to assist in managing branch operations and support staff training. The ideal candidate has 3-5 years of investment industry experience, strong client service skills, and proficiency in regulatory standards. This role offers a competitive benefits package and opportunities for professional development.

Benefits

Health Benefits

RRSP Matching Program

Employee Stock Purchase Plan

Paid Time Off

Volunteer Days

Tuition Reimbursement

Discretionary Bonuses

Qualifications

• Minimum 3-5 years experience in Investment Brokerage or Financial Services Industry.
• Diploma or degree, or equivalent experience.
• Previous supervisory or management experience is an asset.

Responsibilities

• Assist the Branch Manager in operational efficiency.
• Liaise with internal departments and external vendors.
• Hire and train support staff.
• Conduct performance reviews for Sales Assistants.
• Maintain compliance with industry regulations.

Skills

Knowledge of investment concepts

Client service skills

Decision-making skills

Problem-solving skills

Proficiency in Microsoft Office

Strong communication skills

Attention to detail

Confidentiality management

Proficiency in French

Education

Diploma or degree in relevant field

3-5 years experience in Investment Brokerage

Job description

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At Raymond James, we develop, we collaborate, we decide, we deliver, and we improve together.

Raymond James Ltd. is Canada’s leading independent investment dealer offering high-quality investment products and services to Canadians seeking customized solutions for their wealth management needs.

Senior Branch Administrator

How does the role impact the organization?

The primary role of the Senior Branch Administrator is to assist the Branch Manager (BM) and Branch Compliance Supervisor (BCS) and ensure the Raymond James office is managed efficiently and effectively.

What is the position responsible for?

• Be the key point of contact regarding operational policies & procedures and workstation applications for support staff and advisors;
• Liaise with internal departments and external vendors/suppliers on behalf of the branch, including Human Resources, Payroll, and Finance;
• Hiring and training support staff;
• Assist with branch event planning;
• Prepare and facilitate regular meetings for support staff;
• Engage in and summarize the monthly National Branch Administrator (BA) Calls with the Assistant Branch Administrator (ABA);
• Conduct bi-monthly Sales Assistant meetings with updates and changes announced during National BA Calls;
• Develop and maintain records and controls for the BM to ensure efficient operation;
• Participate in Sales Assistant performance reviews;
• Assist BM / BCS in the overall profitability of the branch;
• Support the ABA in processing cheque printing and deposits;
• Maintain a working knowledge of industry and AML rules and regulations, as well as RJL policies and procedures, by reading regulatory bulletins, notices, internal bulletins, and completing relevant courses to meet CE requirements;
• Assist with Professional Development and Compliance Credit inquiries;
• Backup reception duties as needed; and
• Perform other duties as assigned.

What can you expect from us?

Our most important investment is in people. Upon eligibility, Raymond James Ltd offers flexible work styles, a competitive compensation, and benefits package. Our benefits include Health Benefits, RRSP Matching Program, Employee Stock Purchase Plan, Paid Time Off, Volunteer Days, Discretionary Bonuses, Tuition Reimbursement, and more. We support internal promotion and community involvement.

What do we expect from you?

• Knowledge of fundamental investment concepts, practices, and procedures used in the securities industry;
• Competence in the Canadian regulatory environment;
• Proficiency in Microsoft Office and willingness to learn new applications;
• Excellent client service, decision-making, proactive thinking, and problem-solving skills;
• Ability to meet deadlines in a high-volume, demanding environment while maintaining high service levels and attention to detail;
• Strong face-to-face, email, videoconferencing, and telephone etiquette and relationship management skills;
• Ability to assume multiple roles and responsibilities;
• Exercise tact and discretion when handling confidential information; and
• Proficiency in French is an asset.

Educational / Previous Experience Requirements

• 3-5 years minimum experience in Investment Brokerage or Financial Services Industry;
• Diploma or degree, or equivalent experience, education, or training;
• Previous supervisory or management experience is an asset.

Licenses / Certifications

• Registered Representative licensing;
• Completion of the Canadian Securities Course and Conduct and Practices Handbook;
• Investment Dealer Supervisors Course (IDSC) is an asset.

Our values

• Grow professionally and inspire others;
• Work collaboratively to achieve outcomes;
• Make prompt, client-focused decisions;
• Take ownership and accountability;
• Contribute to the firm’s evolution.

We value diversity and are committed to equal opportunity employment. Candidates requiring accommodations should contact Human Resources at [e-mail].