Senior Box Office Ticket Agent (Part-Time)

Thunder Bay; Northwestern Ontario; Hybrid; CAD 21,000 - 26,000; Full time

Job summary

The City of Thunder Bay is seeking a reliable cashier to support Fort William Gardens box office operations. You will handle over-the-counter and phone ticket sales, process payments, and assist patrons with the online system.

Under supervision of the Customer Service & Marketing Coordinator and Box Office Coordinator, you will contribute to setting up events, scheduling staff, and ensuring accurate cash reconciliation. Flexible hours include evenings and weekends.

Qualifications

• Must be at least 16 years old.
• Minimum one year of experience working in a box office environment (or similar).
• Minimum two years related cash handling experience.

Responsibilities

• Assists the Box Office Coordinator with setting up events in the ticketing software and staff scheduling.
• Provides guidance and support to other ticketing agents as required.
• Sells tickets over-the-counter and by telephone for Fort William Gardens and other venues using a computerized ticketing system.
• Processes payments by cash, debit card and credit cards.
• Answers telephone, email and counter inquiries related to events and facility information; assists patrons with online ticketing system issues.
• Completes cash reconciliation statements as per the computerized sales summary and cash balance sheet.
• Maintains ticket printers and transelect machines as necessary.
• Listens to concerns from the public and directs to the appropriate supervisor or personnel.
• Assists in keeping the office clean and orderly.
• Performs other related duties as assigned.

Skills

Community relations

Initiative

Positive attitude

Job description

POSITION SUMMARY: Under the general supervision of the Customer Service & Marketing Coordinator and the technical direction and guidance of the Box Office Coordinator, performs cashier duties for the Fort William Gardens operations.

MAJOR RESPONSIBILITIES:

• Assists the Box Office Coordinator with setting up various events in the ticketing software as well as staff scheduling.
• Provides guidance and support to other ticketing agents as required.
• Sells tickets over-the-counter and by telephone for events held at the Fort William Gardens and other venues using a computerized ticketing system.
• Processes payments by cash, debit card and credit cards.
• Answers telephone, email and counter inquires related to all events and general facility information. Assists patrons who may be experiencing difficulties purchasing tickets using the on-line ticketing system.
• Completes cash reconciliation statements as per computerized sales summary and/or cash balance sheet for hard copy ticket sales.
• Maintains ticket printers and transelect machines, as necessary.
• Listens to concerns/complaints from public and ensures information is directed to the appropriate supervisor or other personnel.
• Assists in keeping the office in a clean and orderly fashion.
• Performs such other related duties as may be assigned.

QUALIFICATIONS:

• Minimum 16 years of age
• Minimum one year of experience working in a box office environment (or similar)
• Minimum two years related cash handling experience

Skills/Abilities:

• Must possess good community and public relations skills and have the ability to communicate and deal with the general public in a tactful and courteous manner
• Must demonstrate initiative and show a positive attitude

CONDITIONS OF EMPLOYMENT:

• Must undergo a successful Criminal Record and Judicial Matters Check (CRJMC)
• Will be required to work irregular hours including weekdays, evenings, and weekends

General Information:

As an equal opportunity employer, the City of Thunder Bay encourages applications from Indigenous peoples, persons with disabilities, members of visible minority groups, women and members of the 2SLGBTQ+ community.

ONTARIO HUMAN RIGHTS CODE: It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression.Therefore, a resume submitted to the City must not include references to any of the above characteristics. Do not include:

• Photos
• Any certificates that have photo identification
• Driver’s licences
• Police records checks

Note: The above documentation will be requested by the Human Resources & Division should you be the successful applicant.If a Criminal Record Check is required, it will be requested by Human Resources should you be the successful applicant. Please do not submit your Criminal Record Check with your application.

ACCOMMODATION: Reasonable accommodations are available upon request for all parts of the recruitment process.

PRIVACY:Personal information on this form is collected under the authority of the Municipal Act, c. 302, as amended, and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to the Human Resources & Corporate Safety Division, 125 Syndicate Ave Suite 42, Thunder Bay, Ontario, P7E 6H8, Telephone: [phone]

The City of Thunder Bayprovidesexceptional quality of life to those wholive, work, and play in Thunder Bay–a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay isrich in people and resources, and connects Northwestern Ontario to the world. We valueourhigh quality of lifeand promote a clean, green, beautiful, and healthy community that provides economic opportunity, respects diversity, and provides affordable and safe neighbourhoods that are accessible to all.

The City of Thunder Bay is a place where art, culture and nature come together!

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