Senior Bilingual Quality Evaluator (French/English)

Concentrix; Hamilton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading global customer experience company in Hamilton is seeking a Bilingual Senior Quality Evaluator to monitor and evaluate customer interactions. You will ensure adherence to quality standards, aid in program improvements, and work with a diverse team. Ideal candidates are fluent in French and English, possess an Associate's Degree and relevant experience, and have strong attention to detail. This role offers excellent growth potential and a supportive workplace culture.

Benefits

Medical, dental, and vision insurance

Comprehensive employee assistance program

Paid time off and holidays

Training days

Networking opportunities

Qualifications

• Must pass bilingual language proficiency tests.
• 3-5 years of relevant experience preferred.
• Ability to multi-task and meet deadlines.

Responsibilities

• Monitor and evaluate customer calls and communications.
• Participate in quality calibration and audits.
• Contribute to process improvements within the team.

Skills

Bilingual in French/English

Attention to detail

Strong communication skills

Proficient in Microsoft Office

Eagerness to learn new technologies

Education

Associate’s Degree in related field

Job description

A leading global customer experience company in Hamilton is seeking a Bilingual Senior Quality Evaluator to monitor and evaluate customer interactions. You will ensure adherence to quality standards, aid in program improvements, and work with a diverse team. Ideal candidates are fluent in French and English, possess an Associate's Degree and relevant experience, and have strong attention to detail. This role offers excellent growth potential and a supportive workplace culture.