Senior Bilingual Credit & Account Resolution Specialist

Recruiting In Motion - Eastern Ontario; Markham; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Career development

Job summary

Recruiting In Motion - Eastern Ontario is seeking a Senior Bilingual French Account Resolution Specialist in a hybrid role to manage a portfolio of delinquent and high-risk accounts within Financial Services. You will negotiate payment arrangements, coordinate with internal teams and external partners, and maintain accurate records while ensuring compliance with regulatory requirements.

Fluency in English and French is required; excellent negotiation and problem-solving skills are essential for

Qualifications

• 3+ years of progressive experience in account resolution or related financial services.
• Fluently bilingual in English and French, both verbally and in writing.
• Experience managing delinquent, complex, high-risk or escalated customer accounts.
• Background in automotive finance, lending, leasing, banking, consumer finance or financial services is strongly preferred.
• Experience with recovery processes, repossession, legal services, bailiffs or third-party recovery providers is a strong asset.
• Excellent negotiation, communication and conflict-resolution skills.
• Strong judgment and confidence making decisions in challenging customer situations.
• Comfortable working in a high-volume, fast-paced environment while maintaining accuracy and attention to detail.
• Strong computer skills with the ability to quickly learn new systems.

Responsibilities

• Take ownership of a portfolio of delinquent, high-risk accounts from initial contact through resolution.
• Proactively communicate with customers to understand their circumstances and develop appropriate payment solutions.
• Negotiate payment arrangements and resolutions while balancing customer needs with the company's financial objectives.
• Investigate account issues, identify discrepancies and determine the appropriate strategy for resolution.
• Manage complex and sensitive accounts requiring strong judgment, persistence and follow-through.
• Build professional relationships with customers while confidently navigating challenging conversations.
• Partner with internal teams to resolve account discrepancies and outstanding balances.
• Coordinate with external partners, including recovery agencies, repossession providers, bailiffs and legal service providers.
• Identify potential financial or operational risks and escalate issues appropriately.
• Maintain detailed and accurate account records, documentation and activity notes.
• Follow established policies, procedures and regulatory requirements.
• Consistently work toward portfolio performance objectives while maintaining a professional and customer-focused approach.

Skills

Bilingual English/French

Negotiation

Account resolution

Financial services

Customer communication

Tools

CRM software

Job description

Recruiting In Motion - Eastern Ontario is seeking a Senior Bilingual French Account Resolution Specialist in a hybrid role to manage a portfolio of delinquent and high-risk accounts within Financial Services. You will negotiate payment arrangements, coordinate with internal teams and external partners, and maintain accurate records while ensuring compliance with regulatory requirements.

Fluency in English and French is required; excellent negotiation and problem-solving skills are essential for