Senior Bicycle Mechanic - Life Cycles - Abbotsford, BC

Specialized Bicycle Components Canada, Inc.; Abbotsford; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the cycling industry is seeking a Senior Bicycle Mechanic in Abbotsford, BC. The ideal candidate will provide exceptional service to riders, assist with technical inquiries, and maintain store standards. Passion for cycling and technical expertise are essential for this role.

Benefits

Short and long-term disability insurance

Employer-sponsored health care options

Company-sponsored life insurance

Optional term life insurance

Competitive vacation package

Paid company holidays

Employee discounts on all products

Qualifications

• Minimum 2 years of experience with bike mechanic work.
• Bike shop / bike mechanic experience preferred.

Responsibilities

• Assist customers with product/service selection and provide technical consulting.
• Maintain cleanliness standards and assist with bike sales as needed.
• Deliver best-in-class rider service to ensure high levels of rider satisfaction.

Skills

Communication

Customer Service

Technical Expertise

Tools

Lightspeed

Job description

Senior Bicycle Mechanic - Life Cycles - Abbotsford, BC

ABOUT SPECIALIZED

JOB SUMMARY

The Bicycle Mechanic is the front line and point person for our brand to the rider, encouraging successful, profitable retail by taking their technical expertise to the next level as a driver of outstanding in-store brand experiences. The Bicycle Mechanic works directly with riders, both present and remote, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionlessly to keep them riding longer and better. Bicycle Mechanics work collaboratively and hands-on with staff and local riders as hosts, mentors, brand advocates, and technical service experts. The Bicycle Mechanic provides exceptional rider service, enhances rider satisfaction, and aids in meeting sales and profitability goals.

HOW YOU’LL MAKE A DIFFERENCE

• Meeting and making a connection with riders, asking qualifying questions, and listening to their needs, then providing options and advice on meeting those needs from a pre-set service menu or tune-ups and à la carte services.
• Speak authoritatively on technical matters as they relate to our bicycles; be the expert.
• Assist customers in an enthusiastic and courteous manner; provide “wow” customer service.
• Properly take in all service work, set and exceed rider expectations, including correctly filling out service work orders and scheduling an appropriate number of repairs.
• Advise and assist customers with their product/service selection without bias.
• Develop and maintain expertise on all merchandise in the department to effectively assist customers with accurate information; stay current as new product lines are introduced.
• Assist with bike sales through technical consulting and other bike floor duties as needed.
• Deliver best-in-class rider service that ensures ongoing service and high levels of rider satisfaction.
• Maintain cleanliness standards at store opening, throughout the day, and at close, including light janitorial duties.
• Proficiency in Lightspeed point of sale systems and store operational websites.
• Maintain regular, dependable attendance and punctuality.

WHAT YOU NEED TO WIN

• Passion for cycling and the Specialized brand.
• Minimum 2 years of experience with bike mechanic work.
• Bike shop / bike mechanic experience preferred.
• Excellent communication skills, with the ability to effectively interact with riders and team members.
• Ability to work as business dictates, including weekends.
• Ability to stand for extended periods; occasionally walk, kneel, or reach.
• Able to lift at least 50 lbs or more and use proper lifting techniques.

TELL ME MORE

• Short and long-term disability insurance
• Employer-sponsored health care options for individuals and families
• Company-sponsored life insurance
• Optional term life, critical illness, and critical accident insurances
• Competitive vacation package
• Paid company holidays
• Employee discounts on all products