Senior Backend Engineer - AI Agent Integrations

Cresta; Canada; Remote; Full time

Benefits offered by this job

Medical, dental, and vision plans

Paid parental leave

Monthly Health & Wellness allowance

Work from home office stipend

Lunch reimbursement

PTO: 3 weeks in Canada

Job summary

A leading AI technology company in Canada seeks a skilled backend engineer to develop scalable systems for integrating AI Agents within contact center environments. The role demands creating robust backend services, ensuring real-time communication, and implementing context-aware handoff mechanisms. Candidates should possess a degree in Computer Science, have extensive experience in backend development, and familiarity with API design. This position offers competitive compensation, equity, and a range of benefits including medical plans and remote work support.

Qualifications

• 5+ years of experience building scalable backend systems in production environments.
• Experience with CCaaS platforms or contact center systems is a strong plus.
• Familiarity with AI Agents or LLM-based systems is beneficial.

Responsibilities

• Design and build scalable backend services integrating AI Agents with CCaaS platforms.
• Implement seamless AI-to-human handoff mechanisms ensuring context transfer.
• Collaborate with ML engineers to operationalize AI capabilities.

Skills

Backend system design

API design and maintenance

Distributed systems understanding

Real-time communication architecture

Integration with third-party systems

Education

Bachelor’s degree in Computer Science or related field

Tools

Kubernetes

Docker

AWS

GCP

Azure

Job description

A leading AI technology company in Canada seeks a skilled backend engineer to develop scalable systems for integrating AI Agents within contact center environments. The role demands creating robust backend services, ensuring real-time communication, and implementing context-aware handoff mechanisms. Candidates should possess a degree in Computer Science, have extensive experience in backend development, and familiarity with API design. This position offers competitive compensation, equity, and a range of benefits including medical plans and remote work support.