Senior Backend Engineer

Hive.co; Toronto; Remote; CAD 100,000 - 140,000; Full time

Job summary

Hive.co, a leading SaaS marketing platform for event promoters, seeks a Senior Backend Engineer to strengthen its Reliability Team. This role focuses on optimizing system performance and reliability, utilizing a tech stack including AWS, Python, and Docker. With opportunities for remote work and a collaborative culture, Hive offers a rewarding environment for skilled engineers looking to take part in shaping resilience in technology.

Benefits

Open vacation / PTO policy

Generous parental leave top-up

Flexible work hours

Remote work from anywhere in Canada

Qualifications

• 7+ years of software engineering experience, particularly in reliability.
• Expert knowledge of AWS and distributed systems.
• Strong communication skills and collaboration abilities.

Responsibilities

• Champion improvements in system observability and automation.
• Drive SLO adoption for enhanced customer satisfaction.
• Enhance application performance across the stack.

Skills

AWS

Python

Docker

Linux

Security best practices

Education

Bachelor's degree in Computer Science or similar

Tools

Terraform

Kubernetes

DataDog

Sentry

Job description

Hive is a fast-growing SaaS company offering marketing solutions to live event promoters across North America. Our Engineering Team builds and maintains the systems that empower our customers to do powerful things simply and intuitively. We operate with agility—shipping minimum viable products, deploying multiple times daily, and rapidly iterating based on customer feedback.

At Hive, we handle impressive technical scale : ingesting high-volume data in real-time from 20+ integrations (including Ticketmaster and Eventbrite), storing and querying billions of customer data points, and delivering over 200 million emails and SMS messages monthly to our clients' customers. Our technology stack includes Python, React, Redis, MongoDB, SQL, Elasticsearch, Clickhouse, and various AWS services.

As we continue to scale, we're seeking a Senior Backend Engineer to join our Reliability Team—the foundation that enables our product and engineering teams to deliver exceptional experiences while maintaining system performance, security, and cost efficiency.

The Role

As a Senior Backend Engineer for the Reliability Team at Hive, you'll be part of a team responsible for the performance, reliability, and maintainability of our systems. This role bridges infrastructure, operations, and application engineering to ensure our services are scalable, performant, secure, and cost-effective as we tackle increasingly complex technical challenges.

AWS, Docker, Kubernetes, Karpenter, Terraform, Python, Django, Redis, MySQL, Clickhouse, MongoDB, Elasticsearch, DataDog, Sentry

What You'll Do

Champion system observability improvements through implementation, maintenance, process refinement, and automation for business-critical services

Drive SLO adoption and improvement to ensure excellent customer satisfaction across key value streams

Enhance application performance at every level, from infrastructure foundations to runtime environments

Tackle and resolve complex technical challenges across the entire stack

Partner with development teams to design and implement scalable, reliable solutions

Lead security and compliance initiatives as integral components of our engineering practice

Craft and refine developer tools that boost team productivity and efficiency

Develop and implement strategies to optimize cloud infrastructure costs

Collaborate with DevOps to maintain and enhance deployment pipelines in our cloud environments

Contribute to incident management by defining meaningful metrics, executing against targets, and improving response times and overall system stability

What We're Looking For

7+ years of software engineering experience, with at least 5 years focused on reliability, infrastructure, or platform engineering

3+ years experience with AWS and proven ability to build effective monitoring, alerting, and observability solutions

Track record of implementing, maintaining, and improving SLOs and uptime KPIs for critical services

Expert knowledge of Linux, Docker, and distributed systems principles with their real-world applications

Solid programming skills in both application and infrastructure languages (Python, Go, etc.)

Strong grasp of security best practices and a data-driven approach to enhancing stability and availability

Excellent communication skills with the ability to collaborate effectively across teams and explain complex technical concepts clearly

Bonus points if you have...

Proven experience scaling complex AWS environments and optimizing performance across the full technology stack during periods of significant growth

Experience creating developer platforms and CI / CD pipelines that enhance team productivity

Skillful approach to cloud cost optimization and resource management

Experience in establishing and improving incident management processes

What We Offer

Meaningful salary and equity. You're rewarded based on impact

Work fully remote from the comfort of your home in Canada

Opportunity to shape reliability practices at a rapidly scaling company

Collaborative team of experienced engineers passionate about building reliable systems

Flexible work hours with minimal meetings

Open vacation / PTO policy so you can be happy and healthy!

Generous parental leave top-up with a flexible return-to-work plan

About Hive

Hive.co is a marketing platform for event marketers. We help brands personalize and automate their campaigns, using email and SMS, to empower them to sell out so they can focus on making their events unforgettable.

By integrating with ticketing partners like Ticketmaster and e-commerce partners like Shopify, we enable brands to access and act on all their customer data, so they can easily segment their list in thousands of ways, and send more customized, timely email campaigns that land in inboxes.

We started our company inside a University of Waterloo computer lab in early 2014, graduated from Y Combinator that summer (S14 batch) and have been growing ever since. Originally based in Kitchener, our team is now 100% remote and located all across Canada! We strive to provide an online work environment that allows team members to have a strong work life balance while still feeling connected to their team and Hive’s mission.

To learn more about our team check out our About Us page on our website : https : / / www.hive.co / company

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