Senior Automotive Service Advisor

Morrey Auto Group; Burnaby; On-site; CAD 50,000 - 70,000; Full time

Job summary

A family-owned automotive group in Burnaby is seeking a Full-time Service Advisor to deliver exceptional customer service. Candidates should have 4+ years of dealership service experience, preferably with Volvo, and possess excellent interpersonal skills. This position offers a strong compensation plan, ongoing training, and opportunities for career advancement within a diverse and inclusive culture.

Benefits

Strong compensation plan

Competitive health plan

Ongoing training and development support

Opportunities for career advancement

Diverse and inclusive culture

Qualifications

• 4+ years of Dealership Service experience, preferably with Volvo.
• Ability to advise customers on repair and maintenance needs.
• Excellent communication skills and detail-oriented.

Responsibilities

• Greet customers promptly and professionally.
• Provide an exceptional customer experience.
• Write service repair orders and review vehicle history.
• Promote sales of servicing, parts, and accessories.
• Communicate effectively with guests in person and over the phone.
• Oversee service and repair process from start to finish.

Skills

Customer service orientation

Attention to detail

Interpersonal communication

Organizational skills

Translation of repair terminology

Tools

CDK

Job description

Overview

Morrey Auto Group is excited to expand with the addition of Morrey Volvo Cars Burnaby.

The Morrey Auto Group is family owned and operated Automotive group that spans four brands and several locations and is a fixture in Greater Vancouver’s Automotive history.

We are offering a position of a Full-time Service Advisor to join our growing Service Department. In this role you will provide exceptional customer service in the sales, advising, and guidance of maintenance, repairs, and additional Service & Parts needs of our clientele. This is an excellent opportunity for a motivated, adaptable, driven individual to work in a role that will shape the future of the Service & Parts Department as well as helping to form and uphold the Morrey employee culture. This is an opportunity to work in a family-owned dealer network that is synonymous with success in the Burnaby community.

Responsibilities

• Prompt and professional greeting of customers that come through our door
• Providing an exceptional customer experience to yield consistently strong customer satisfaction scores.
• Writing of service repair orders to resolve customer concerns, conducting the walk around process, reviewing vehicle history to identify servicing and repair
• Promote sales of appropriate servicing, parts, & accessories
• Effectively communicating with guests over the phone and in person
• Maximizing revenue per work order while maintaining customer
• Overseeing the service & repair process of one’s customer from beginning to end
• Translating customers’ repair problems into standard repair terminology while educating customers on maintenance and repair needs

Qualifications and Experience

• Customer service oriented with a passion to build relationships with customers
• Detail-oriented in all aspects of the customer visit
• 4+ years Dealership Service experience a must (Volvo preferred)
• Excellent interpersonal communication and organizational skills
• Ability to translate standard repair and maintenance terminology to advise customers
• CDK experience preferred
• Volvo experience preferred
• Multi-language an asset

We Offer

• Strong compensation plan
• Competitive health plan
• Ongoing training and development support
• Opportunities for career advancement
• Diverse and inclusive culture