Senior Auto Appraiser - Field

Definity; Mississauga; Hybrid; CAD 59,000 - 109,000; Full time

Benefits offered by this job

Hybrid work schedule

Company share ownership program

Pension and RRSP matching

Volunteer days and donations matching

Tuition assistance

Inclusive programs and wellness

Job summary

Definity is seeking an experienced Appraiser to handle moderate to complex physical damage appraisals across Canada. You will assess damage, prepare estimates, and negotiate with repair facilities while maintaining compliance and collaboration with the DRP network.

The role requires 4+ years in auto appraisals, proficiency in Audatex-Qapter and Mitchell, and a valid Ontario driver’s license. A hybrid work schedule and strong team support are offered.

Qualifications

• Minimum 4 years of direct experience appraising/estimating automobile physical damages.
• Preference for Certified Auto-Body Repairmen License (310B Journeyman or Red Seal).
• Proficiency with estimating software Audatex-Qapter and Mitchell.
• Technical knowledge of auto body collision and mechanical repairs.
• Must have good working knowledge of the collision industry.
• Valid Ontario Driver’s License and clean driving record.

Responsibilities

• Travel to various sites within the GTA to review automotive physical damage and conduct appraisals.
• Complete appraisal and negotiate with repair facilities on methods and pricing.
• Control expenditure to repair facilities and follow up on further damage reports.
• Complete remote appraisals and negotiate with third parties.
• Review subrogation estimates for proper repair methods and pricing.
• Process total loss claims in an expedited manner.
• Complete vehicle re-inspections as required.
• Provide technical expertise to adjusting staff when requested.

Skills

Auto damage appraisal

Negotiation

Travel willingness

Team collaboration

Education

College/university/technical degree

Tools

Audatex-Qapter

Mitchell

Excel

Word

Windows OS

Microsoft Office

Job description

Job Description

Reporting to the National Auto Appraisal Team Leader, the Appraiser will be accountable for the direct handling of moderate to complex physical damage appraisals, assess damage, and responsible for reviewing, monitoring and assuring that appraisal compliance is achieved. The candidate will also be liaising with the DRP facility to establish and build an environment of mutual respect and trust. The Appraiser is responsible for pursuing a cost-effective avenue for repairs, preparing estimates, and negotiating with repair facilities.

What To Expect

• Travel to various sites within the GTA to review automotive physical damage and conduct appraisals
• Complete appraisal and negotiates with repair facilities on proper repair methods and pricing
• Control expenditure to repair facilities by following up promptly on further damage reported by the repair facility
• Complete remote appraisals and negotiate with third parties (facilities that are not part of preferred vendor program)
• Review subrogation estimates for proper repair methods and pricing
• Assist and cooperate with colleagues during busy periods
• Process total loss claims in an expedited manner
• Complete vehicle re-inspections as required.
• Participate in various team and performance meetings
• Cover all regions within Canada within the remote estimating program and Image Capture
• Complete Autosource information documents for total loss files and stolen (not recovered) vehicles when requested
• Provide technical expertise (assistance) to adjusting staff when requested in person or remotely
• Maintain a high level of expertise in automobile repair techniques, estimating software and hardware and vehicle evaluations
• Provide possible new methods to improve current workflow for team leader review
• Perform desk audits to assure compliance
• Handle towing issues in consultation with the towing team
• Work in tandem with other appraisers when required to cover staffing shortages, vacation time, absences etc.

What You Bring

• Minimum 4 years of direct experience appraising/estimating automobile physical damages
• Preference will be given to candidate with a Certified Auto-Body Repairmen License (class A or B / 310B Journeyman OR Red Seal)
• Proficiency with estimating software is required (Audatex-Qapter, Mitchell)
• Technical knowledge of auto body collision and mechanical repairs
• College/university/technical degree is an asset
• Must have good working knowledge of the collision industry
• Must be able to work with minimal supervision
• Completion of I-Car and/or technical courses is an asset (continued education will be required)
• Must be proficient with Windows operating system and Microsoft Office (Excel, Word)
• Must bring a positive attitude and team focus to the role
• Must be able to communicate clearly and effectively with all stakeholders
• Valid Ontario Driver’s License and clean driving record

Salary Range

$59,300 - $109,200

About Us

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement?

We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [e-mail].

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

About The Team

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.