Senior Audio Visual Technician

sunlife; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

Sun Life is seeking an experienced Senior AV Technician to deliver audio-visual services for on-site meetings and hybrid events in Toronto, with occasional support at other locations. You will guide technical platform choices and ensure high-quality delivery across in-person and virtual formats.

The role requires 5+ years in a corporate event setting, strong troubleshooting skills, and a collaborative approach with planning, multimedia and operations teams.

Qualifications

• 5+ years of technical expertise in a corporate event environment.
• Experience leading teams and coordinating with planning, multimedia and operations teams.
• Ability to troubleshoot in high-pressure situations and adapt to changing requirements.

Responsibilities

• Plan with partners for virtual platforms, AV, staging, rehearsals and event delivery.
• Operate key virtual platforms, broadcasting and video equipment, and integrations.
• Demonstrate flexible, customer-focused service to adapt and resolve technical issues.
• Contribute to event reporting, equipment inventory, and departmental standards.
• Follow company policies and best practices for pre, during, and post-events.
• Drive continuous improvement to increase efficiency while delivering quality results.

Skills

Event tech leadership

Troubleshooting under pressure

Customer service

Cross-functional collaboration

Tools

AV equipment

Video conferencing systems

Projectors

Lighting systems

Broadcast platforms

Job description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Events & Experiences is a strategic partner that creates meaningful connections through meetings, events, workplace experiences, hospitality services, audiovisual production, and multimedia storytelling.

Our team brings together experience strategists, hospitality professionals, event specialists, technical experts, and creative storytellers who design and deliver in-person, hybrid, virtual, and broadcast experiences that help employees collaborate, leaders connect, and business objectives come to life.

By combining creativity, hospitality, technology, operational excellence, and data-driven decision making, we create experiences that strengthen culture, enhance engagement, and support Sun Life's success.

The Sr AV Technician supports the AV service delivery for an inspiring array of live in-person, virtual, hybrid corporate meetings and events at Sun Life. The Technician guides and influences business partners on the technical service selection for events both virtual platforms and in our internal conference centres, and ensures the services are delivered at a high-quality standard and professional caliber. The Technician is primarily responsible for delivering audio-visual services required for on-site meetings and events as well as virtual events for Sun Life Financial business groups and senior leadership teams. AV equipment includes all audio equipment (digital mixers, wireless mics), video (projectors, switchers, video conferencing units, cameras, various sources), lighting (studio lighting, theatrical lighting) as well as staging. Virtual event services include streamed live and recorded events on a wide range of platforms as well as Hybrid events with simultaneous live and in person components.

The Sr. AV Technician is responsible for the operation, maintenance, and support of a wide range of AV technologies, including audio, video, conferencing, lighting, streaming, and production systems. The role also supports system maintenance, equipment readiness, vendor coordination, documentation, and technician training to ensure consistent service excellence.

This in-person role is based at our Toronto One York location , and provides occasional support at our Toronto Atria location, as well as non-location specific virtual event support. The Technician reports to the Manager, AV Services The Technician works closely with members of the technician team, as well as the Producing, Multimedia and Operations teams in the delivery of our overall department initiatives.

What will you do?

• Hands-on planning with our business partners to recommend appropriate virtual platforms, audio-visual and staging solutions, and the rehearsal and event delivery of these planned services to ensure the seamless execution of the event.
• Technical operation of key virtual event platforms, broadcast and video equipment and integrations, multi-channel systems and video editing capabilities, as well as the ability to learn new equipment, systems and platforms.
• Demonstrate flexible, solution focused customer service skills to quickly adapt, resolve and trouble-shoot technical problems or late-breaking customer needs.
• Contribute to systems and complete tasks for event reporting, equipment and inventory resourcing to department standards.
• Adhere to company policies and industry best practices for the technical processes, pre, during and post-events
• Commitment to continuous improvement with the aim of making processes as efficient as possible, while delivering quality results

What you need to succeed?

• You have 5+ years of technical expertise in a corporate event environment, producing experiences for online and in-person corporate audiences.
• You're a well-accomplished event technician with honed skills and track record of troubleshooting under pressure, knowledgeable with a wide range of media, platforms and venues, regularly working in close collaboration with event planning, and multimedia teams.
• You've got experience leading