Lead Audio Visual Technician

Microserve; Edmonton; On-site; CAD 65,000 - 85,000; Full time

Job summary

Microserve in Edmonton, AB is seeking a Lead Audio Visual (AV) Technician to join our growing team. You will install and service enterprise AV systems, coordinate on-site activities and supervise installation crews to ensure projects meet time, budget, and quality standards.

The ideal candidate has hands-on experience with AV wiring, rack fabrication, and system testing, plus strong communication skills and the ability to translate client needs into reliable deployments.

Qualifications

• Minimum 3+ years in audiovisual/electronics installation.
• Formal AV/electronics education preferred.
• AVIXA CTS-I certification preferred.
• Experience with Microsoft Teams Rooms (MTR) is a plus.

Responsibilities

• Serve as primary technical escalation point for installation issues.
• Perform on-site AV installation tasks from mobilization to commissioning.
• Lead on-site teams and coordinate with project manager.
• Maintain site documentation and report progress.
• Test systems and troubleshoot AV equipment to ensure quality.
• Read schematics and blueprints; use hand and power tools.
• Assist with training and mentoring technicians on site.

Skills

Effective communication

Independent work

IP addressing basics

Wiring configurations

Test equipment knowledge

Safety standards

Education

High School Diploma

Formal AV/Electronics education

AVIXA CTS-I certification

Tools

MTR familiarity

Job description

Microserve is looking for a Lead Audio Visual (AV) Technician to join our team in Edmonton, AB. If you are locally based or willing to relocate, this a great opportunity since our organization has a well-established and continually growing AV business.

The Lead AV Technician will be able to work with our clients to support their AV requirements. The successful candidate will gain experience in multiple enterprise sized client environments, addressing new tasks and requests each day.

Main responsibilities involve performing installation tasks for audio visual projects, including but not limited to cable pulls, cable terminations, system equipment and components, rack fabrication/wiring, layout for equipment, and metal fabrication.

The Lead Technician may be expected to lead and direct installation crews (internal or subcontracted) on large/complex projects and engage in specific system testing by coordinating and reporting progress to the Project Manager, ensuring projects achieve time, scope, budget, quality, safety, and customer satisfaction.

Responsibilities:

• Acting as the primary technical escalation point for installation-related issues
• Perform installation tasks as noted in job summary based on project scope and directives
• Owning on-site execution of AV installs from mobilization through commissioning
• Maintain accurate site documentation including redlines, photos, labeling summaries, onsite reports and deficiency notes
• Perform on-site service calls as required, diagnosing, troubleshooting, and resolving AV system issues while maintaining a high standard of customer experience.
• Read and interpret electronic schematics and architectural blueprints
• Proficiently use hand and power tools to perform AV installation tasks, including equipment mounting, rack build activities, cable preparation, and terminating connections as required.
• Test point to point cabling and functionality of systems
• Test code for control and DSP systems - field load as necessary
• Make minor programming changes under the direction of an engineer or programmer
• Install projector and screen support structure when necessary. Wall backing, C-Channel mounting, etc.
• Communicate updates on site status to the Project Manager and complete required job
• Provide mentorship to Technicians on site and verify quality of work
• Documentation of processes as needed
• Perform client training overview when required
• Other duties assigned as needed

Skills & Abilities:

• Effectively communicate with employees, customers, and colleagues
• Ability to work and think independently and ensuring to meet deadlines
• Computer Knowledge including ability upload/download system programming, understanding of IP addressing and communications
• Knowledge of complex wiring configurations and/or signal flow for audio, video, control
• Minor control system programming changes and troubleshooting capabilities
• Knowledge and use of specific test equipment for required applications
• Knowledge and application of industry installation safety codes and standards
• Work hours may vary based on client requirements and may occasionally include out of town travel to various locations in support of the customers
• Overtime may be required from time to time

Education and/or Experience:

• Minimum of 3+ years in audiovisual, electronics, or related industry installation experience required
• Formal education in Audio Visual, Electronics or related field is preferred
• Minimum of a High School Diploma or equivalent is preferred
• Prior hands-on experience installing, configuring, or supporting Microsoft Teams Rooms (MTR) environments is considered an asset
• Nice to have:
• Valid and current AVIXA CTS-I General Certification is preferred
• Project Site Lead Role experience is considered an asset

Requirements

• Valid drivers license and access to a reliable vehicle (mileage is paid)
• Able to work at heights and in confined spaces
• Must be able to lift 60 pounds
• Must be able to pass a criminal record check