Senior Associate, Supporter Success & Growth

Catalyst Inc; Quebec; Hybrid; CAD 66,000 - 78,000; Full time

Job summary

A mission-driven nonprofit organization is seeking a Senior Associate for Supporter Success & Growth. This role focuses on managing relationships with client organizations across Canada, particularly in Quebec. The ideal candidate will have strong communication skills, be bilingual in English and French, and possess experience in account management or business development. The position offers a remote work option and a salary range of CAD 66,000 - 78,000.

Benefits

Flexible work hours

Generous paid time off

Comprehensive benefits

Tuition reimbursement

Retirement plan options

Qualifications

• 3-4 years of experience in roles like customer success, account management, or business development.
• Bilingual in English and French, both oral and written.
• Strong interest and experience in diversity, equity, and inclusion (DEI).

Responsibilities

• Manage a portfolio of 25-30 Supporter companies across Eastern Canada.
• Build and maintain strong relationships with clients.
• Track engagement and maintain records in Salesforce.
• Identify and pursue opportunities to expand Catalyst's reach.

Skills

Customer success

Account management

Business development

Bilingual in English and French

Excellent communication

Interpersonal skills

Presentation skills

Salesforce proficiency

Education

3-4 years in client-facing roles

Tools

Salesforce

Microsoft Office Suite

Job description

Senior Associate, Supporter Success & Growth

Quebec, or Ontario (preferred region), Remote

Make your mark on the future of work and join Catalyst, a mission-driven organization advancing gender equity in workplaces around the world.

Since the 1960s, Catalyst has been at the forefront of making workplaces inclusive for all. We empower organizations to create systemic change through cutting-edge research, global communities, and actionable solutions. As workplaces evolve, we continue to meet the moment, helping companies navigate challenges and seize opportunities for progress.

Catalyst is a global organization with headquarters in New York and cohorts in Canada and Europe. Our agile workforce thrives on collaboration and delivers meaningful results from all over the world. Our mission inspires us every day: to make workplaces work for women. Because when workplaces work for women, they work for everyone. Guided by our core values — Respect, Collaboration, Accountability, and Impact — we create a culture where innovation thrives and meaningful change happens.

Catalyst works with organizations around the world to create more inclusive, equitable workplaces. Our Supporter network spans 42 industries across 14 countries, representing 24 million employees worldwide.

Our evolving benefits are designed to meet your needs at every stage of your life, ensuring you and your family are supported.

• Flexible work hours, hybrid NYC office, half-day Fridays
• Take time to recharge with a company-wide winter break in December.
• Benefit from generous paid time off — including your birthday!
• Access comprehensive benefits, from medical, dental, and vision coverage to supplemental insurance and backup childcare.
• Grow your skills with formal and informal learning opportunities, plus tuition reimbursement.
• Secure your financial future with a retirement plan, flexible spending accounts, and pre-tax commuter benefits.

How we hire

At Catalyst, we follow a structured hiring process designed to ensure equity at every stage. All applications are reviewed by both a recruiter and the hiring manager, ensuring a thoughtful and human-centered approach.

• Team/Stakeholder Interview
• Performance Task
• Final Interview with an Executive

While the structure may vary slightly depending on the role, this is the general framework we follow. Most positions are filled within two months.

Performance Task Disclaimer: As part of Catalyst’s standard interview process, candidates may be asked to complete a performance task. This task is designed solely to assess skills relevant to the role and is not used for any other purpose.

• Ownership: All ideas, strategies, and work product submitted remain the intellectual property of the candidate.
• Non-Use: Catalyst will not use, implement, or replicate any part of the submitted task for internal or external purposes, including strategic planning or execution.
• No Compensation: This task is a voluntary component of the interview process and is not compensated. Participation does not imply any employment relationship or obligation.
• Confidentiality: Submissions will be reviewed only by the hiring team and will not be shared beyond the scope of the interview process.

The role

Reports To: Executive Director, Canada

Location: Quebec, or Ontario (preferred region), Remote

Salary range: $66,000 - $78,000 CAD

Catalyst is a global nonprofit that is the leading voice on women's advancement and inclusion since the 1960s, We are the recognized expert on gender equity at work, helping organizations drive systemic change for all women in the workplace. Catalyst's mission is to accelerate progress for women through workplace inclusion. We help organizations solve business challenges by attracting and retaining talent, fostering innovation, and driving performance through inclusive cultures and diverse perspectives.

We’re looking for a bilingual, relationship-driven professional with a passion for equity and a flair for business development. As a Senior Associate, Supporter Success & Growth, you’ll manage a portfolio of Client organizations across Canada, with a special focus on Quebec. You’ll blend strategic relationship management with proactive outreach to grow engagement and impact.

Key Responsibilities:

• Serve as a Relationship Manager for a portfolio of 25-30 Supporter companies across Eastern Canada.
• Cultivate strong, trust-based relationships with key contacts via email, phone, video, and occasional in-person meetings.
• Respond to inquiries, provide tailored resources, and connect Supporters with Catalyst experts.
• Track engagement and maintain accurate records in Salesforce.
• Identify and pursue opportunities to expand Catalyst’s reach within existing accounts and new prospects.
• Collaborate with internal teams to develop proposals and presentations that align with client goals.
• Support the onboarding of new Supporters and ensure a seamless transition into the Catalyst community.
• Secure a revenue goal of $400-$600,000 CAD
• Travel (up to 15%) to conduct in-person meetings with potential or current supporters.
• Partner with cross-functional teams to deliver high-impact engagements and events.
• Share insights and feedback to inform regional strategy and product development.

Education, Knowledge and Skills:

• 3-4 years of experience in client-facing roles such as customer success, account management, or business development.
• Bilingual in English and French (oral and written)
• Strong interest and experience in DEI, with examples of impact.
• Excellent communication, interpersonal, and presentation skills.
• Experience working with corporate clients and navigating complex stakeholder environments.
• Proficiency in Salesforce, Microsoft Office Suite, and virtual collaboration tools.
• Ability to work independently in a fast-paced, mission-driven environment.

Catalyst is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.