Senior Associate, Sales Operations

Export Development Canada; Ottawa; Hybrid; CAD 63,000 - 86,000; Full time

Job summary

Export Development Canada is seeking a Senior Associate in Sales Operations who will play a critical role in supporting business development teams. This position requires managing operations efficiently, engaging with various stakeholders, and ensuring data integrity in CRM systems. The ideal candidate will possess strong communication skills, a background in business, and at least two years of relevant experience. Join EDC and contribute to Canadian enterprises' global success through trade.

Benefits

Flexible benefits

Defined Contribution Pension Plan

Competitive vacation program

Comprehensive wellness programs

Professional Development opportunities

Qualifications

• At least 2 years of experience in sales operations or marketing.
• Strong ability to engage and communicate with partners.
• Experience working in a financial institution or corporate setting is a plus.

Responsibilities

• Manage National Inbox and CRM for sales transactions.
• Support regional office sales operations and business development.
• Contribute to process optimization efforts within the Sales Operations team.

Skills

Bilingualism (French and English)

Attention to detail

Communication skills

Data entry skills

Education

Undergraduate Degree or College Diploma in Business Administration, Marketing or related field

Tools

CRM Systems

Office 365

MS Teams

SharePoint

Job description

Application deadline: June 27th, 2025

Join the EDC Team!

At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade. #LI-Hybrid

Position: Senior Associate, Sales Operations

Employment Type:Permanent

Compensation Details :

• Sales Enabl. (Ops & Capab.) 15 : Salaries typically range from $63,894 to $85,194 annually, based on qualifications and experiences, plus a performance-based incentive.

Location:

• Export Development Canada operates in a hybrid work environment, currently requiring employees to work in the office 2 days per week. (subject to change)
• This role can be performed from EDC’s headquarters in Ottawa or from one of our Community Hubs located in Quebec City, Montreal, Brossard or Laval.
• Relocation assistance is available for candidates who meet the eligibility criteria.

About EDC:

At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.

Why Join EDC?

• Collaborate with a diverse, experienced team – Work alongside talented professionals who bring a wealth of knowledge and expertise to drive success.
• Thrive in a supportive, teamwork-driven environment – Flourish in a workplace where collaboration and mutual support are paramount.
• Impact global communities through sustainable growth in emerging markets – Make a meaningful difference by fostering sustainable development in key regions around the world.
• Recognized as one of Canada’s Top 100 Employers, Best Diversity Employers, and a Top 100 Family-Friendly Employers – Join a company that is celebrated for its commitment to excellence, diversity, and work-life balance.
• Enjoy a comprehensive Total Rewards package:
  • Flexible benefits – Our program lets you choose coverage that suits your unique needs, including Medical, Dental, Life, and more. Plus, we offer additional Flex credits to tailor your plan even further.
  • Defined Contribution Pension Plan – Secure your future with our generous matching program that helps you save for retirement.
  • Competitive vacation program – Enjoy a work-life balance with our competitive vacation program, starting with 4 weeks of vacation and 2 floater days each year for permanent employees.
  • Comprehensive wellness programs – Stay healthy and happy with access to wellness initiatives, mental health support, and fitness programs.
  • Professional Development – Advance your career with our support for growth and development through conferences, language training, and educational opportunities.

Team Overview:

• The Sales Operations team is looking for an energetic, self-motivated, analytic and resourceful Associate who will be supporting a team of business development professionals. Reporting to the Manager, Sales Operations, the successful candidate will support and enable the sales teams to be more efficient as they perform business development activities. The team is comprised of Associates, Senior Associates and Advisors located within the EDC regional offices across Canada.
  The Associate will work in a matrix environment and is expected to contribute to both the Sales Operations team and regional offices' overall success by delivering quality services and adopting/improving national standards.

What you will be doing:

National Inbox Email Management:

• Actively participate in the collective workload of managing the National Inbox by completing a variety of tasks (saving documents, performing Financing Crime/Know Your Customer searches, reviewing documents received for accuracy and moving transactions to different sales stage within the CRM system, etc);
• Professionally respond to incoming emails from EDC business development groups, financial institutions, or customers within defined service level agreement timeframes.
• Maintain and enforce data quality standards in all CRM-related activities.

Regional Office Sales Operations Support:

• Provide quality regional office sales operations support to the Regional Director and the business development Relationship Managers.
• Conduct regular and effective one-on-one meetings with Relationship Managers to ensure advancement of new/renewal business opportunities and to review business pipeline from the CRM system.
• Engage with internal and external partners to gather documentation and ensure progress of renewal business opportunities.
• Demonstrate strong communication skills by sharing regular sales operations process updates during weekly regional office team meetings.
• Effective interaction with Regional Directors on an as-needed basis.

Support Process Optimization or Projects:

• Contributes to the continuous improvement of operational efficiency by supporting process optimization initiatives at both the team and cross-functional levels. May act as a Subject Matter Expert (SME) or take on a lead role under the guidance of an Advisor.
• Supports the successful delivery of team initiatives or corporate projects by either leading independently or assisting Advisors acting as SMEs—through gathering and analyzing information, contributing to planning, and ensuring effective execution.
• Demonstrates early adoption behaviors by actively supporting change initiatives from initial buy-in through to long-term sustainment, helping to foster a culture of adaptability and continuous improvement within the team.
• Identify, enhance, and follow specific processes and procedures to maximize the efficiencies of workflows to which the support is being provided.
• Use business software applications (including but not limited to CRM systems) to perform data entry and conduct searches based on governance standards.

What we are looking for:

• Undergraduate Degree or College Diploma in Business Administration, Marketing or related field
• Minimum 2 years of experience in sales operations, marketing or related experience
• Bilingualism in both official languages (French and English).
• Strong written and spoken communication skills with strong ability to follow up with
  external and internal partners
• Strong attention to detail and data entry skills
• Strong ability to work with various applications (CRM, Office 365, MS Teams, SharePoint
  etc.)

What will make you stand out:

• Understanding of financial and accounting terms
• Prior experience in sales operations support
• Prior experience in administrative support
• Prior experience working in a financial institution or corporate entity

Eligibility:

• Eligibility: EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents). Candidates must meet the requisite government security screening requirements.The position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date.

This position is open to individuals who meet all the essential criteria outlined above and submit their applications by the closing date. Ready to make a difference? This is your chance to join a dynamic, growing team and leave your mark on our organization, development finance, and the world.

Apply today!

Want to learn more about EDC? Check our website here https://www.edc.ca

EDC's Commitment to Employment Equity

Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities. At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves.

We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.

Should you require any accommodation during the recruitment and selection process, please let our Recruitment team know

Your application must clearly demonstrate how you meet all the requirements. We thank all applicants' interest in a career at EDC; however, only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC.