Senior Associate, Platform Operations

Johnson & Johnson Innovative Medicine; Toronto; On-site; CAD 55,000 - 65,000; Full time

Job summary

A leading company in healthcare innovation seeks a Senior Associate, Platform Operations in Toronto. You will support sales incentives, enhance reporting systems, and improve CRM processes. The role requires analytical expertise and strong collaboration skills to drive data-driven decision making within the organization.

Qualifications

• A minimum of 5 years professional work experience required.
• Experience in sales incentive administration and systems/data analysis.
• Ability to translate business requirements into technical requirements.

Responsibilities

• Administer sales incentive plans including measurement, forecasts, and payments.
• Maintain and support the commercial reporting platform (Qlik).
• Collaborate to implement and advance CRM capabilities.

Skills

Data integrity management

Analytical skills

Written communication

Verbal communication

Time management

Proactive problem solving

Education

Bachelor's degree in Engineering, Mathematics, Computer Science, or Information Management

Master’s Degree in Science, Engineering, Mathematics, Technology or Business

Tools

Salesforce CRM

Qlik

Tableau

Jira

Excel

Job description

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At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at https://www.jnj.com

Job Function

Sales Enablement

Job Sub Function

Sales Effectiveness

Job Category

Professional

All Job Posting Locations:

Toronto, Ontario, Canada

Job Description

We are searching for the best talent for our Senior Associate, Platform Operations position, to be located in Toronto, Ontario, Canada.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Purpose: The Senior Associate, Platform Operations is responsible for supporting sales incentive, reporting (Qlik) and CRM implementation aligned to specific therapeutic teams. Accountability for the implementation and day-to-day administration of sales incentive and compensation plans. Responsible for supporting the business as a domain expert on CRM, reporting, data & analytics. Collaborate across diverse functions and levels within the organization to enable data-driven decision making.

Key Responsibilities

Aligned to specific therapeutic areas, you will develop in-depth team-specific knowledge to support sales incentive, reporting (Qlik) and CRM implementation. As the key link between the business and data/IT, you are responsible for clearly and accurately translating business requirements into technical requirements, inputting into Jira (or similar) for IT execution, then testing and validating.

You will collaborate with the business and the data/IT teams to:

• Implement and administer sales incentive plans including incentive measurement, forecasts, target setting, monthly reporting and processing sales incentive payments
• Maintain, support, and contribute to the advancement of our commercial reporting platform (Qlik) to support measurement process and provide operationalized reporting across all syndicate and proprietary data sources
• Maintain, support, and contribute to the advancement of CRM system capabilities to support key planning and Go-To-Market processes for the commercial organization
  
  

In Addition, You Will

• Perform data analysis and provide analytic solutions to inform business decisions, drive competitive advantage and facilitate insight generation
• Support sales leadership in communication and training of sales incentive plans to field based sales incentive eligible employees
• Provide end-user platform support and training
  
  

Qualifications

Education:

• A minimum of a Bachelor's degree in Engineering, Mathematics, Computer Science, or Information Management is required
  
  

Experience And Skills

Required:

• A minimum of 5 years professional work experience
• Prior work experience in sales incentive administration, as a systems or data analyst, with working knowledge of Salesforce CRM platform and reporting tools (Excel, Qlik/Tableau)
• Experience clearly and accurately translating business requirements into technical requirements, inputting into Jira (or similar) for IT execution, then testing and validating
• Seasoned individual contributor, who works independently with minimal supervision, and is proactive
• Results-oriented, adept at planning, time management and prioritizing multiple demands to meet timelines
• Detail-oriented, strong data integrity management and analytical skills with the ability to accurately collect, organize, validate, and interpret data
• Strong written and verbal communication skills, including the ability to understand and present complex information clearly and concisely
• Builds trusting relationships so stakeholders, including senior business leaders, feel supported
• Team-oriented, collaborates effectively with cross-functional partners
  
  

Preferred

• Master’s Degree in Science, Engineering, Mathematics, Technology or Business (e.g., MSc, MASc, MEng, MMA, MBA) an asset
• Knowledge of syndicated data supporting the pharmaceutical industry (IQVIA)
  
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Pharmaceutical Manufacturing

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