Senior Associate, IT, EUT Analyst (Technology Support Specialist)

MUFG Investor Services; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Senior Associate IT Analyst, where you will provide essential on-site support for end-user issues in a dynamic environment. This role involves troubleshooting technical problems, supporting senior management, and ensuring seamless operations of IT services. With a strong emphasis on professional growth and a collaborative culture, you will thrive in a workplace that values diversity and innovation. Enjoy a comprehensive compensation package that includes medical insurance and pension schemes, while being part of a team that prioritizes work-life balance and hybrid working arrangements.

Benefits

Group Medical Insurance

Group Pension Scheme

Paid Holidays

Gym Membership Assistance

Professional Subscription Reimbursement

Qualifications

• Solid technical knowledge in Windows, Azure AD, and Microsoft 365.
• Experience with IT ticketing systems and technical support activities.

Responsibilities

• Provide on-site support for laptops, PCs, and networking issues.
• Troubleshoot and resolve end-user issues promptly.

Skills

Windows 10/11

Azure Active Directory

Microsoft 365

Technical Support

Networking

ITIL Processes

Education

Diploma/Degree in IT

Tools

Manage Engine

JIRA Service Desk

ServiceNow

Citrix XenApp

Monitoring Tools

Job description

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Company Description

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

Company Description

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.

Job Description

Reporting to the EUT Lead, as a Senior Associate, IT, EUT Analyst you will:

Key Responsibilities

• On-site office support - Attendance required Mon- Fri (8.30am start) with Shift-Rotation
• Troubleshoot and support End User related issues.
• Provide first-line support for Laptops, PCs, Printers, Office 365, Active Directory, Networking and Ticketing.
• Provide Executive support to Senior Management and be the point of contact on-site for all IT-related matters.
  
  

IT Services And Support Activities

• Troubleshoot and support End User related issues.
• Pick up, acknowledge, and resolve incidents and requests promptly for users working from the office or remotely.
• Thoroughly document all troubleshooting steps and create knowledge base articles of resolutions.
• Prioritize issues and work with Support Team Leads, Application Managers, IT Operations, Vendors, and other teams to resolve issues, minimizing escalations.
• Escalate high-priority issues to Support Team Leads and Senior Management.
• Provide first-line support for Laptops, PCs, Printers, Office 365, Active Directory, Networking and Ticketing.
• Assist with onboarding and offboarding new starters, including preparing equipment for new starters and account creation or removal in supported applications.
• Provide Executive support to Senior Management and be the point of contact on-site for all IT-related matters.
• Perform health checks and monitor automated system and application alerts, resolving issues where possible.
  
  

Qualifications

You Have:

• A Diploma/Degree in an appropriate IT discipline.
• Solid technical knowledge in Windows (10,11, Server), Azure Active Directory, Microsoft 365, Exchange, MS Teams, MDM, MAM, Auto Pilot, Intune, JAMF, Microsoft Virtual Desktop, Citrix XenApp, and Monitoring tools.
• Experience working with IT ticketing systems such as Manage Engine, JIRA Service Desk, or ServiceNow.
• Proven experience in technical support activities for laptops, desktops, smartphones, telephony, and networking.
• Working knowledge of ITIL processes
  
  

Desired

• Certifications in MCSE, Microsoft 365/Azure, AWS, CCNA and role-based certifications,
• ITIL Certification
• Experience in AWS Cloud platform.
  
  

Additional Information

At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.

MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.

MUFG is an equal opportunity employer.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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