Senior Associate, Financial Services, Digital Banking Operations, Consulting

PwC - Global; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading consulting firm in Toronto seeks a Senior Associate to work within the Financial Services Banking Operations team. This role involves supporting and leading client projects, managing timelines, and leveraging data to provide insights for strategic decision-making. Candidates should have strong consulting experience and a deep understanding of operations in financial services, along with relevant technology expertise. You will be part of a diverse team committed to delivering high-quality client service and fostering an inclusive work environment.

Benefits

Competitive compensation package

Inclusive benefits

Flexible work programs

Qualifications

• Experience in management consulting, especially in financial services.
• Expertise in operational excellence and process optimization.
• Understanding of emerging technologies like GenAI and Machine Learning.

Responsibilities

• Support and lead the delivery of client projects.
• Manage multiple timelines and projects within budget.
• Analyze client business strategies through data collection.
• Convert complex data into actionable insights.
• Communicate effectively with clients.

Skills

Management consulting experience

Operational excellence

Process optimization

Building relationships

Technology program leadership

Data transformation

Intelligent automation

Business development

Tools

Power BI

Alteryx

Tableau

Qlik

Job description

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Operations Strategy

Management Level

Senior Associate

Job Description & Summary

A career within the Financial Services Banking Operations team will provide you with the opportunity to use data, technology and industry expertise to design strategies and transformational roadmaps that maximize business opportunities and reduce risk for our clients. We advise leading Canadian financial institutions (e.g., Banks, Insurers, Credit Unions) on a wide variety of strategic and operational issues as well as design and implement transformational journeys that ensure our clients stay competitive during a dynamic and challenging time of change.

Meaningful work you’ll be part of

As a Senior Associate you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:

• Support and lead d elivery of client projects from project scoping to conclusion, while exceeding client expectations

• Manage multiple timelines and projects within budget while coaching other team members and improving team performance

• Understand our client’s business and strategies through data collection, interviews, formulating and testing hypotheses

• Convert complex data into meaningful insights with qualitative and/or quantitative evidence

• Communicate complex information effectively in written and verbal formats

• E mbrace change and opportunities to be exposed to different situations, environments and perspectives

• U pskilling for a digital world and technology trends and stay informed of emerging technologies

• phold the firm's code of ethics and business conduct

Experiences and skills you’ll use to solve

• Working experience in management consulting demonstrating knowledge of operations in financial Services, which may include specific knowledge of middle/back-office functions in the retail bank, commercial bank, investment bank, or wealth business while driving business growth for the firm

• D emonstrated expertise in operational excellence, process optimization, RPA and AI/Gen AI as it relates to enhancing the efficiency of operations within the bank

• Ability to become a trusted advisor to clients by building and maintaining relationships

• Proven track record leading complex transformational and/or modernization and technology programs

• Experience leading strategic plans, target operating models, technology enablement roadmaps, including knowledge of problem solving and process improvement methodologies

• Understanding the evolution and new trends in technologies ( e.g., GenAI , Machine Learning) and how these technologies can help to solve complex problems

• Working knowledge of SDLC metho dolog y , data transformation and visualization tools ( e.g., Power BI, Alteryx, Tableau, Qlik) and intelligent automation technologies ( e.g., RPA, RDA, process mining)

• Experience leading white papers and thought leadership materials through research and data collection

• Lead practice development activities ( e.g. new service offerings, training packages, recruiting initiatives, marketing)

• Lead business development activities, including writing proposals and presenting them to clients, and responding to RFPs

• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Accounting Practices, Accounts Payable, Accounts Receivable Management, Active Listening, Analytical Thinking, Budgetary Management, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Financial Accounting, Financial Audit, Financial Data Mining, Financial Forecasting, Financial Internal Controls, Financial Management, Financial Modeling, Financial Record Keeping, Financial Reporting, Financial Services Operations, Financial Statement Analysis, Financial Statement Preparation {+ 16 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in. We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process. To learn more about inclusion and diversity at PwC Canada: https://www.pwc.com/ca/en/about-us/diversity-inclusion.html. Be a part of The New Equation. Chez PwC Canada, notre atout le plus précieux, c’est notre personnel. Et c’est en apprenant les uns des autres que nous devenons plus forts. Nous avons à cœur de créer une communauté équitable et inclusive de professionnels de la résolution de problèmes, dans laquelle chacun se sent vraiment à sa place. Nous savons que l’expérience peut prendre diverses formes et, pour nous, donner confiance au public et résoudre des problèmes importants n’est possible que si notre milieu de travail reflète la diversité de la société dans laquelle nous vivons. Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi. Pour en savoir plus sur l’inclusion et la diversité chez PwC Canada: https://www.pwc.com/ca/fr/about-us/diversity-inclusion.html. Faites partie de La Nouvelle équation.