Senior Associate – Customer Experience, Strategy & Operations (Canada)

DoorDash Canada; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

DoorDash Canada is seeking a Senior Associate for Consumer Experience in Toronto. This role focuses on optimizing the in-app customer experience, driving growth through data-driven strategies, and collaborating across functions. Ideal candidates are proactive problem-solvers with 4+ years in strategy or operations, proficient in SQL, and capable of managing complex projects.

Benefits

Comprehensive healthcare benefits

Wellness reimbursements

Parental leave

Qualifications

• Proficient in SQL and dashboard creation.
• 4+ years of relevant experience in strategy or operations.
• Strong analytical and problem-solving skills.

Responsibilities

• Manage and optimize the in-app customer experience.
• Drive customer growth and retention through experience design.
• Collaborate with stakeholders across product, marketing, and operations.

Skills

Problem-solving

Data-driven decision making

Cross-functional collaboration

Analytical skills

Education

4+ years in strategy, operations, product, or marketing

Tools

SQL

Dashboard creation

Financial modeling

Job description

Senior Associate, Consumer Experience, Canada Strategy & Operations

Toronto, ON

About the Team

Our Customer Experience team at DoorDash Canada is focused on building innovative, personalized in-app experiences supporting key pillars such as Restaurants, New Verticals, and Ads & Promotions. Our mission is to create memorable consumer moments rooted in real-world use cases, fostering sustainable growth across the Canadian market.

Joining our team offers the opportunity to make a tangible impact, collaborate across functions, and contribute to a global company transforming local economies. If you're passionate about creating meaningful user experiences and shaping the future of commerce, this is the place for you.

About the Role

We seek a self-starter who is curious, data-driven, and proactive. As a Strategy & Operations Senior Associate, you will work in a fast-moving environment that values problem-solving, deep thinking about the customer journey, and cross-functional collaboration to execute ideas swiftly and accurately.

Your main responsibilities include managing and optimizing the in-app customer experience for DoorDash Canada, driving customer growth and retention through end-to-end experience design, supporting impactful campaigns, and conducting analytical deep dives for continuous improvement. We value resourcefulness and creative data testing to learn and iterate quickly.

You will collaborate with stakeholders across product, marketing, and operations, with success measured by your ability to meet data-backed goals related to customer outcomes and marketplace performance.

This role reports to the Consumer Experience S&O Manager within the Customer Strategy & Operations team.

What You’ll Do

• Build - Plan, develop, and launch innovative in-app experiences, from concept to execution, such as new product features.
• Strategize - Develop strategies focused on consumer needs, identify trends, and determine when to scale or pivot based on real-life use cases.
• Experiment - Lead data-driven experiments on promotional campaigns and creative assets, including launching and measuring new in-app features.
• Analyze - Assess operational and financial impacts, using insights to refine initiatives and identify new opportunities for enhancing the consumer experience.
• Collaborate - Work with teams across marketing, product, sales, engineering, and finance to execute plans, such as launching in-app merchandising campaigns.

About You

• You are a versatile strategist and problem solver capable of both high-level planning and detailed analysis to foster continuous improvement.
• You are proactive, thrive in fast-paced environments, and adapt well to ambiguity, bringing structure and focus to cross-functional teams.
• You possess strong problem-solving skills, able to identify core issues and hypothesize solutions.
• You are proficient in SQL, dashboard creation, and financial modeling, with 4+ years of relevant experience in strategy, operations, product, marketing, or related fields.

Nice to Haves

• Experience in product operations
• Proficiency with Figma for creative asset development
• Experience with Tableau and Sigma
• Professional proficiency in French

About DoorDash

DoorDash aims to empower local economies by innovating how we move and deliver goods. We are a technology and logistics company expanding beyond food delivery to become a go-to for all goods, offering a dynamic environment where team members can grow and impact the future of commerce.

We support our employees’ well-being through comprehensive benefits, including healthcare, wellness reimbursements, and parental leave.

Our Commitment to Diversity and Inclusion

We are dedicated to building diverse, inclusive teams that foster innovation. We welcome applicants from all backgrounds and experiences. If accommodations are needed, please inform your recruiting contact.