Senior Associate, Consumer Experience, Canada Strategy & Operations

DoorDash; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

Join a dynamic team at a forward-thinking company focused on redefining the consumer journey in Canada. As a Senior Associate in Strategy & Operations, you'll play a crucial role in enhancing user experiences and driving customer growth through innovative in-app features and data-driven strategies. Collaborate across various functions to implement impactful campaigns while fostering a culture of continuous improvement. This is an exciting opportunity to shape the future of commerce and make a tangible impact in a rapidly evolving environment, all while supporting local economies.

Benefits

Healthcare

Wellness Expenses

Paid Parental Leave

Employee Well-being Programs

Qualifications

• 4+ years of experience in strategy, operations, product, or related fields.
• Proficient in SQL for data analysis and financial modeling.

Responsibilities

• Manage and optimize in-app customer experience for growth and retention.
• Lead data-driven experiments and evaluate operational impacts.

Skills

Data Analysis

Problem Solving

Strategic Thinking

SQL

Cross-Functional Collaboration

Education

Bachelor's Degree

Tools

Figma

Tableau

Sigma

Job description

Senior Associate, Consumer Experience, Canada Strategy & Operations

Our Customer Experience team is redefining the consumer journey at DoorDash Canada. We focus on building innovative, personalized in-app experiences that support key pillars like Restaurants, New Verticals, and Ads & Promotions. Our mission is to create memorable consumer moments based on real-world use cases, while fostering sustainable growth in the Canadian market.

Joining our team offers you the chance to make a tangible impact, collaborate across functions, and contribute to a global company transforming local economies. If you're passionate about meaningful user experiences and shaping the future of commerce, this is your place.

About the Role

We seek a self-motivated, curious, and data-driven individual who is ready to drive impact. As a Strategy & Operations Senior Associate, you'll be part of a fast-paced team that values solving complex problems, understanding the customer journey, and partnering cross-functionally to execute ideas swiftly and accurately.

You will be responsible for managing and optimizing the in-app customer experience for DoorDash Canada, playing a key role in customer growth and retention through shaping end-to-end experiences, supporting impactful campaigns, and conducting analytical deep dives for continuous improvement. We value resourcefulness and encourage testing, learning, and iterating quickly using data creatively.

You will collaborate with stakeholders across product, marketing, and operations, with success measured by your ability to meet data-backed goals related to customer outcomes and marketplace performance.

This role reports to the Consumer Experience S&O Manager within the Customer Strategy & Operations team.

What You’ll Do

• Build - Develop and launch innovative experiences, from concept to execution, such as new in-app product features.
• Strategize - Use consumer-first thinking to develop DoorDash's path to excellence, identifying trends, scaling successful initiatives, and pivoting when needed based on real-life use cases.
• Experiment - Lead data-driven experiments across promotional campaigns and creative assets, optimizing resonance with consumers, including end-to-end launch and impact measurement.
• Analyze - Evaluate operational and financial impacts, using insights to iterate and improve. Self-serve data analysis to identify new opportunities for enhancing the consumer experience.
• Collaborate - Work with teams across Marketing, Product, Sales, Engineering, and Finance to execute plans, such as launching in-app merchandising for campaigns supported by media and CRM.

About You

• You are a versatile strategist and problem solver, capable of both high-level planning and detailed process analysis to drive continuous improvement.
• You are proactive, action-oriented, and thrive in a fast-changing environment.
• You bring structure and focus to ambiguous situations and work effectively with cross-functional teams, including product, marketing, finance, and legal.
• You excel at identifying core problems, formulating hypotheses, and proposing solutions.
• You are proficient in SQL for data analysis, dashboard creation, and financial modeling.
• You have 4+ years of experience in strategy, operations, product, digital marketing, growth, investment banking, consulting, or related fields.

Nice to Haves

• Experience in product operations
• Proficiency with Figma for creative asset development
• Experience with Tableau and Sigma
• Professional proficiency in French

About DoorDash

At DoorDash, our mission to empower local economies guides us to make impactful decisions with empathy for users—from Dashers to merchants to consumers. We started as a door-to-door delivery service and aim to be the go-to for all goods.

Our rapid growth and constant change offer team members unique perspectives and opportunities to solve new challenges and advance their careers. We support employee well-being through comprehensive benefits, including healthcare, wellness expenses, paid parental leave, and more.

Our Commitment to Diversity and Inclusion

We are dedicated to fostering an inclusive community within our company, industry, and cities. We believe innovation thrives when everyone has a seat at the table and access to resources and opportunities.

If you need accommodations, please inform your recruiting contact at the outset.

We use Covey in our hiring and promotional processes in certain locations.

To request accommodations under applicable law or an alternative process, please notify your recruiting contact initially.

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