Senior Associate, Client Service

Weareother; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading advertising agency in Canada seeks a Senior Associate, Client Services to manage key client accounts. The role requires 4-6 years of client-facing experience in a digital media environment, strong communication skills, and a proactive approach to project management. Join a workplace that values growth and accountability, offering competitive compensation and a permanent hybrid model.

Benefits

Competitive compensation

Robust mental health coverage

Flexible work schedule

Qualifications

• 4-6 years of client-facing experience in a digital media agency.
• Solid understanding of digital media channels.
• Organized, detail-oriented, proactive in managing projects.

Responsibilities

• Manage daily client communications and performance updates.
• Build relationships with client stakeholders across a franchise network.
• Lead client status and reporting meetings effectively.

Skills

Client-facing experience

Strong communication skills

Digital media knowledge

Project management

Problem-solving

Team collaboration

Job description

About Other

Other. is raising the bar in Canadian advertising, setting a new standard for accountability, transparency, and opportunity.

We’re a privately owned, Toronto-based team of 50, led by a small group of industry veterans. Recognized on the Globe & Mail’s list of Canada’s Top Growing Companies, we’re in an exciting growth stage and hiring key people to help us get there.

Our HQ is downtown Toronto, steps from Union Station, with another office in Ottawa. We operate on a permanent hybrid model with flexible in person days.

The Role

As a Senior Associate, Client Services, you’ll take ownership of the day-to-day management of one of our largest accounts in the home services space. This is a complex, franchise-driven business, so success means being highly organized, confident in navigating multiple stakeholders, and proactive in driving results.

You’ll report into a Director of Client Services and serve as the client’s trusted partner, ensuring paid media programs run smoothly while keeping internal teams aligned and projects moving forward.

What You’ll Do

• Build and maintain strong relationships with client stakeholders across a franchise network, acting as a trusted advisor.
• Manage daily client communications, requests, and performance updates.
• Lead client status and reporting meetings with confidence.
• Collaborate with SMEs across performance and creative to deliver campaigns that meet lead generation and revenue goals.
• Own timelines, deliverables, and flawless project management from briefing through execution.
• Proactively identify opportunities to grow client business or improve outcomes.
• Mentor junior team members and provide support for their deliverables.
• Escalate challenges and work with leadership to resolve roadblocks quickly.

What You Bring

• 4-6 years of client-facing experience in a digital media agency or media vendor environment.
• Strong communication and presentation skills, with the ability to lead client conversations.
• A relationship-builder who thrives on solving problems and delivering results.
• Solid understanding of digital media channels (Paid Search, Paid Social, Display, Video/Online Video, Programmatic); exposure to TV, Radio, or OOH a plus.
• Organized, detail-oriented, and proactive in managing projects and deadlines.
• A collaborative team player, eager to learn and grow.

Why Join Us?

• Be part of an award-winning, Globe & Mail Top Growing Company.
• Competitive compensation bands within a strong total compensation package.
• Top 1% benefits for similar-sized agencies: robust mental health coverage, major dental, health spending allowance, and more.
• Permanent hybrid model + 4.5-day work week for better work-life balance.
• Modern offices in Toronto and Ottawa with coffee, snacks, and wellness rooms.
• Clear career levels and review processes, designed with leading HR firm.

You’ll work in an environment that values transparency, clarity, accountability, and growth, where your ideas matter and your work makes an impact.