Senior Architect

SADA; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

A leading cloud solutions provider in Toronto is searching for a Senior Google Customer Engagement Suite Architect. In this role, you will design and implement cutting-edge AI-powered contact center solutions, working closely with clients and technical teams. The ideal candidate will have over 10 years of industry experience and a proven track record in cloud-based contact center platforms, particularly Google CCaaS. This position offers a dynamic work environment with competitive compensation and numerous benefits.

Benefits

Unlimited PTO

Paid parental leave

Competitive compensation

401K matching

Professional development stipend

Qualifications

• 10+ years of experience in Contact Center implementations and Conversational AI.
• Strong experience in Google CCaaS, Dialogflow CX, and related technologies.
• Ability to lead and mentor junior engineers and developers.

Responsibilities

• Design and implement AI-powered contact center solutions.
• Lead pre-sales technical discussions and solution demonstrations.
• Mentor team members on best practices and troubleshooting techniques.

Skills

Solution Design and Architecture

Hands-on Development

Pre-Sales Support

Team Leadership via Mentorship

Communication

Education

Bachelor's degree in a relevant field

Tools

Python

JavaScript

Google Cloud Platform

Job description

Join SADA as a Sr. Google Customer Engagement Suite Architect

Your Mission

As a Senior Google Customer Engagement Suite Architect at SADA you will work in a fast-paced highly-skilled team deploying state-of-the-art Customer Engagement Suite (CES) / Contact Center AI (CCAI) solutions. You will work directly with customers engineers sales teams and partners to deliver high-quality professional service engagements to SADAs customers. SADA is a premier partner of Google Cloud Platform (GCP) and as such your implementations will focus on enabling customers to best utilize GCP or to demonstrate its capabilities.

You will play a critical role in designing implementing and deploying AI-powered contact center solutions for our clients. You will be responsible for providing technical leadership mentoring team members and ensuring the successful delivery of projects.

The ideal candidate will possess at least 10 years of experience in the field of Contact Center implementations and more recently Conversational AI with substantial experience on at least one major cloud-based contact center platform such as :

• Google Contact Center as a Service (CCaaS)
• Amazon Connect
• Genesys Cloud CX
• Nice CXone
• Five9

Your day-to-day will consist of the following activities :

Solution Design and Architecture : Design and architect end-to-end CES / CCAI solutions including CCaaS implementations conversational AI flows and integrations with backend systems

Hands-on Development : Lead and participate in the development of complex Conversational AI components demonstrating hands-on expertise in building and deploying conversational AI solutions

Pre-Sales Support : Collaborate with sales teams to provide technical expertise during pre-sales activities including solution demonstrations proposals and technical workshops

Team Leadership via Mentorship : Provide technical guidance and mentorship to junior engineers and developers on best practices and troubleshooting techniques fostering a culture of knowledge sharing and continuous improvement

Stay Up-to-Date : Maintain up-to-date knowledge of the latest advancements in Google Customer Engagement Suite / Contact Center AI including Google CCaaS Conversational Agents (Dialogflow CX) Agent Assist Conversational Insights and Vertex AI Generative AI features and capabilities

Expectations

Customer-Facing - Daily interactions with customers including standups or sales meetings; at other times weekly / bi-weekly as for sprint planning reviews / retrospectives or demos. These interactions will be with roles ranging from engineers to key executive stakeholders.

Travel - Up to 35% travel to customer sites conferences and other related events.

Job Requirements

Required Credentials :

Customer Engagement Suite with Google AI Technical Expert Badge (within 90 days of hire)

At least one professional level Google Cloud Platform Certification (within 120 days of hire)

Required Qualifications :

4 years of relevant work experience in technical consulting software development or cloud engineering

Strong experience designing and implementing Google Customer Engagement Suite solutions including Google CCaaS Conversational Agents (Dialogflow CX) Agent Assist Conversational Insights and Vertex AI Generative AI

Strong consultative skills including the ability to translate complex Contact Center and AI concepts into actionable business strategies and solutions

Ability to communicate complex technical concepts to a broad range of internal and external stakeholders

Ability to architect scope and prioritize work based on feedback from the customer or internal teams.

Experience in development using Python and JavaScript

Experience participating in sales calls

Experience in business and / or technical consulting

Useful Qualifications :

Experience implementing non-Google contact center solutions or telephony platforms

Familiarity with Agile development methodologies.

Experience tuning applications for non-functional requirements i.e. usability maintainability scalability availability security portability etc.

Exposure to relational and NoSQL datastores

Familiarity with frontend web technologies particularly React or Angular

About SADA An Insight company

Values : SADA stands for inclusion fairness and doing the right thing. From our very beginning weve championed a diverse workplace where we support and learn from each other amplifying the impact we make with our customers. Were proud that our teams are composed of contributors who represent a wide array of backgrounds experiences abilities and perspectives. We are an equal opportunity employer. Our three core values are the foundation of everything we do :

Hunger

Heart

Harmony

Work with the Best : SADA has been the largest Google Cloud partner in North America since 2016 and for the eighth year in a row has been named a Google Global Partner of the Year . This year SADA was named a Google Cloud Global Partner of the year 2024. SADA has also been awarded Best Place to Work year after year by the Business Intelligence Group and Inc. Magazine and was recognized as a Niche Player in the 2023 Gartner Magic Quadrant for Public Cloud IT Transformation Services.

Benefits : Unlimited PTO paid parental leave competitive and attractive compensation performance-based bonuses paid holidays generous medical dental vision plans life short and long-term disability insurance 401K / RRSP with match as well as Google-certified training programs and a professional development stipend.

Business Performance : SADA has been named to the INC 5000 Fastest-Growing Private Companies list for the last 10 years in a row garnering Honoree status. CRN has also named SADA on the Top 500 Global Solutions Providers list for the past 5 years. The overall culture continues to evolve with engineering at its core : 3200 projects completed 4000 customers served 10K workloads and 30M users migrated to the cloud.

To request reasonable accommodation to participate in the job application or interview process contact SADA complies with federal and state / provincial disability laws and makes reasonable accommodations for applicants and candidates with disabilities.

Required Experience :

Senior IC

Key Skills

Apache Hive,S3,Redshift,Spark,AWS,Solr,NoSQL,Data Warehouse,Internet Of Things,Kafka,DynamoDB,ZooKeeper

Employment Type : Full Time

Experience : years

Vacancy : 1