Senior Appointment Scheduler, TAVI & Structural Heart Disease

University Health Network; Toronto; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading healthcare organization in Toronto seeks a Senior Appointment Scheduler for the TAVI & Structural Heart Disease program. The role involves complex clerical services, utilizing scheduling systems, and supporting a multidisciplinary team. Candidates should have significant administrative experience and strong organizational skills. This permanent full-time position offers competitive benefits and a supportive work environment.

Benefits

Competitive packages

Membership in HOOPP pension plan

Flexible work environment

Opportunities for development and promotion

Various corporate discounts and on-site amenities

Qualifications

• Five years of related office/clinical administration support experience.
• Two years of customer service experience.
• One year of experience in a healthcare administrative setting.

Responsibilities

• Schedule tests and procedures for referred patients.
• Utilize Epic and imaging scheduling systems.
• Provide clerical and reception support for the TAVI program.

Skills

Organizational Skills

Communication Skills

Time Management

Education

Diploma in Medical Office Administration

Grade XII

Tools

Microsoft Office

Epic

Syngo

Job description

Senior Appointment Scheduler, TAVI & Structural Heart Disease

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Position Details

• Union: Non-Union
• Number of vacancies: 1
• Site: Toronto General Hospital
• Department: Peter Munk Cardiac Centre, Invasive Cardiology
• Reports to: Nurse Manager
• Work Model: On-Site
• Hours: 37.5 hours per week
• Shifts: Weekdays, Monday - Friday
• Status: Permanent Full Time
• Closing Date: May 16, 2025

Position Summary

The Peter Munk Cardiac Centre program provides world-class cardiovascular care. One of the largest programs of its kind in North America, we are a major referral centre. Our program offers resources and expertise prepared to deal with even the most complex patient cases.

Our multidisciplinary team includes physicians, surgeons, nurses, pharmacists, dieticians and other allied health professionals with special training in cardiac and vascular conditions and their treatment. Each year, our innovative surgery techniques and outstanding cardiology interventions attract hundreds of visiting professors and trainees from around the globe.

Duties

• Exercise judgment and decision-making in providing complex clerical services, including scheduling tests and procedures for referred patients prior to their review by the “Heart Team”.
• Utilize Epic and imaging scheduling systems for the Joint Department of Medical Imaging, Cath Lab, and OR.
• Provide clerical, scheduling, and reception support for the TAVI and Structural Heart disease program.
• Process, document, and maintain scheduled imaging studies and tests electronically or manually.
• Complete data entry for CorHealth monthly reports.
• Provide preparation information and imaging appointment details to patients.

Qualifications

• Completion of Grade XII or recognized equivalent.
• Diploma in medical office administration or equivalent (asset).
• Five years of related office/clinical administration support experience.
• Two years of customer service experience.
• One year of experience in a healthcare administrative setting.
• Cardiology background (asset).
• Proficiency with computer/word processing and database software.
• Experience with Microsoft Office.
• Knowledge of Epic and Syngo (asset).
• Excellent organizational, time management, and communication skills.
• Ability to work independently and within a team, under pressure, and handle confidential matters.

Benefits and Perks

• Competitive packages
• Membership in HOOPP pension plan
• Close to transit and shuttle services
• Flexible work environment
• Opportunities for development and promotion
• Various corporate discounts and on-site amenities

Current UHN employees must complete probation and have satisfactory attendance to be eligible. All applications must be submitted before the closing date. UHN communicates via email; please check regularly. A Criminal Record Check may be required. UHN is an equal opportunity employer and accommodates requests during recruitment. Only selected candidates will be contacted. We thank all applicants for their interest.