Senior Applications Manager

Flyover Attractions; Vancouver; Hybrid; CAD 100,000 - 120,000; Full time

Benefits offered by this job

Extended Benefits

Short Term Incentive Program

Job summary

Flyover Attractions invites a Senior Applications Manager to own our Microsoft Dynamics 365 ERP and the broader business applications portfolio. You’ll partner with revenue, finance, and operations to translate business goals into practical technology solutions in a Vancouver-based hybrid role with on-site as needed.

Lead an applications team, manage vendor relationships and budgets, and drive roadmap, upgrades, and compliance across PCI-DSS and GDPR obligations.

Qualifications

• Bachelor's degree or equivalent practical experience in IT/CS/IS.
• 7+ years in business applications or a related field.
• Hands-on ERP experience, Microsoft Dynamics 365.
• Experience hosting/supporting web apps on IIS/Azure App Services.
• Vendor/contract management and budget ownership.
• Knowledge of PCI-DSS & GDPR requirements.

Responsibilities

• Own Dynamics 365 ERP: configuration, updates, releases, and partner relationships with Finance.
• Own the rest of the business apps portfolio: POS/ticketing, LOB, and web apps lifecycle and upgrades.
• Partner with revenue, finance and operations leaders to translate goals into actionable tech.
• Lead and mentor the applications team; manage intake, docs, testing, and change control.
• Manage vendor relationships, roadmaps, budgets, and new solution selection.
• Plan and deliver projects: implementations, migrations, upgrades and configs.
• Oversee integrations, data flows, hosting (IIS/Azure) and data quality for reporting.

Education

Bachelor's degree in Information Technology or related field

Job description

The Senior Applications Manager owns our business application portfolio end to end, from Dynamics 365 and our POS and ticketing platforms through the line-of-business and web applications our teams rely on every day. This role is both the senior technical owner of that portfolio and the primary bridge between IT and the business, partnering with revenue, finance, and operations leaders to turn their goals into practical, well-supported technology. This role is based in Vancouver, BC and works a hybrid schedule, with on-site attendance expected when required. Early priorities include rolling out Business Central, building a clear application roadmap, and establishing consistent intake and prioritization for business requests.

Compensation :

• 100,000-120,000 CAD
• Extended Benefits
• Short Term Incentive Program

What you'll do

• Own Microsoft Dynamics 365 as our ERP and system of record: configuration, module rollouts, release and update cycles, and the implementation partner relationships behind it, working closely with Finance to keep the ERP aligned to how the business actually runs
• Own the rest of the business application portfolio end to end, including POS and ticketing systems, line-of-business platforms, and the web applications that support them: roadmap, lifecycle planning, routine upgrades and maintenance, and retiring systems that no longer earn their place
• Serve as a senior business partner to revenue, finance, and operations leaders: understand their objectives, elicit and document requirements, translate them into specifications our vendors and internal team can build against, and drive adoption through documentation and training so the business gets full value from what we’ve invested in
• Lead and develop the applications team, including mentoring our Junior Applications Specialist: set priorities, coach and grow capability, and maintain the practices the team runs on, such as intake, documentation, testing, and change control
• Manage vendor relationships and contracts: hold partners accountable to roadmaps and commitments, evaluate and select new solutions, and define and maintain the capital and operating budgets for the portfolio
• Plan and deliver application projects such as implementations, migrations, upgrades, and configuration, organizing deadlines, resources, and cross-functional stakeholders
• Own integrations, data flows, and application hosting, including internally hosted web applications running on IIS and Azure App Services, partnering with the data team so the reporting layer is fed by clean, well-understood source data
• Set application standards and IT policy, and own compliance and reliability for the portfolio: PCI-DSS and GDPR obligations, access and permissions governance, and monitoring for cost, security, and uptime
• Other duties as assigned

Qualifications

• Strong critical thinking and decision-making: able to make the call, solve problems, and exercise good judgment with incomplete information
• Excellent written and verbal communication, translating fluently between technical and business audiences
• Strong project management and prioritization across a portfolio of competing demands
• People leadership: coaching, developing, and setting clear direction for a small team
• Strong commitment to building positive working relationships across a geographically dispersed, seasonal business
• Service-focused mindset with internal and external partners, and the flexibility to adapt when the unexpected happens
• Willing and able to travel to sites as needed

Education & Experience

EDUCATION:

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience

IDEAL EXPERIENCE:

You won't need every item on this list. If you meet most of it, we encourage you to apply.

• 7+ years in business applications, IT, or a related field, including time leading people or owning an application portfolio end to end
• Hands-on ERP experience, Microsoft Dynamics 365 especially, including ownership of configuration, releases, and the finance and accounting processes it supports
• Experience hosting and supporting web applications on IIS and Azure App Services: deployments, site and application pool configuration, bindings and certificates, scaling, and troubleshooting
• Business analysis or business-partnering experience: gathering requirements from non-technical stakeholders and translating them into specifications
• Track record leading application projects (implementations, migrations, upgrades) on time and on budget
• Vendor and contract management, including budget ownership
• Understanding of PCI-DSS and GDPR requirements
• Preferred: Experience with Ventrata an asset. Experience with POS, ticketing, and reservations platforms in an attractions or hospitality environment; CRM and marketing automation; payroll and people management systems; integration and API concepts; ITSM tooling (Jira, ServiceNow, Freshservice); shared-services or multi-site environments; small-team background wearing multiple hats

Welcoming All Applicants

At Flyover, we value a strong team built on respect and professionalism. We seek individuals who bring talent, enthusiasm, and a commitment to great guest experiences. Our hiring decisions are based on skills and qualifications, as well as alignment with our mission and values.

We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. To handle this job successfully, any person hired must be able to perform each task effectively. We welcome all applicants and are happy to provide accommodation upon request.

Thank you for your interest in this opportunity. To ensure a smooth process, we kindly request that candidates refrain from calling about the status of their application. Only those selected for an interview will be contacted. We appreciate your understanding.

About Flyover Attractions

Flyover is an award-winning immersive flying theatre experience that transports guests through the planet's most epic places. The attraction utilizes flight motion seats engineered to swoop, dip and turn, giving guests a feeling of flight, while a 65-foot spherical screen provides guests with an unparalleled fight across iconic locations and natural landscapes. Special effects, including wind, mist and scents, to create an unforgettable entertainment experience. Flyover attractions are located in Chicago; Las Vegas; Reykjavik, Iceland; and Vancouver, Canada.