Senior Application System Analyst (12 months contract)

Jace Holdings Ltd.; Mississauga; Hybrid; CAD 80,000 - 100,000; Part time

Job summary

A leading grocery retailer in Canada is seeking an experienced Senior Application System Analyst for a 12-month contract in Mississauga. This role involves supporting the Personalized Offers Program and ensuring seamless delivery of the Loyalty and Offers capabilities. Candidates should have a Bachelor's degree in Computer Science and at least 5 years of system analysis experience. The position requires strong collaboration skills and familiarity with Agile methodologies. A hybrid work model is required.

Benefits

Competitive Benefits Package

Virtual Health Care Access

Employee Assistance Program

10% in-store discount

Learning and Development Resources

Qualifications

• Minimum of 5 years of experience in system analysis.
• Strong understanding of system integrations and data flows.
• Proven experience working in Agile teams.

Responsibilities

• Translate business requirements into user stories.
• Document platform flows and business rules.
• Support sprint planning and prioritization in AgilePlace.

Skills

System analysis

API interactions

Communication

Collaboration

Agile methodologies

Education

Bachelor's degree in Computer Science or related field

Tools

JIRA

AgilePlace

ServiceNow

New Relic

Confluence

Job description

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Senior Application System Analyst (12 months contract)

Requisition ID: 190880
Career Group: Corporate Office Careers
Job Category: Technology Solutions - Marketing
Travel Requirements: 0 - 10%
Job Type: Part-Time

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

We’re looking for an experienced Senior Application Systems Analyst to support the Personalized Offers Program within our Loyalty Solutions team. This role is critical in bridging the gap between business stakeholders, technical teams, and vendor partners to ensure the seamless delivery, support, and evolution of our Loyalty and Offers capabilities—driving platform reliability, operational efficiency, and consumer engagement.

Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team! We currently have a 12 months contract opportunity for a Senior Application System Analyst. This role is based out of our office in Mississauga, ON.

Here’s where you’ll be focusing:

Key Responsibilities

Business & System Analysis

• Translate business requirements into detailed user stories and technical specifications.
• Document platform flows, data integrations, business rules, and system behaviors for offer management.
• Design and implement improvements to enhance functionality and user experience.
• Identify and document technical and operational requirements for proposed solutions.
• Collaborate with development, QA, business stakeholders, and cross-functional teams to ensure timely and high-quality delivery of enhancements.
• Support sprint planning and prioritization in AgilePlace.
• Lead story refinement and release readiness discussions.
• Develop comprehensive test plans with detailed test cases.
• Provide accurate time and effort estimates based on analysis and design documentation—for both yourself and team members.

Collaboration & Stakeholder Management

• Facilitate regular syncs with cross-functional teams (e.g., COE, Advanced Analytics, Customer Care) to ensure a shared understanding of platform capabilities and upcoming changes.
• Act as a liaison between technical and non-technical stakeholders, translating business objectives into actionable system requirements and clearly communicating impacts.

Production Support & Sustainment

• Serve as an escalation point for production issues; triage incidents in coordination with development and support teams.
• Assist with root cause analysis, implement corrective actions, and ensure documentation is updated post-resolution.
• Provide after-hours support for critical application issues when needed.
• Manage incidents in alignment with defined Service Level Agreements (SLAs) Observability.
• Optimize Azure resources to ensure scalability, performance, and cost-efficiency.
• Maintain application stability and availability to support high system uptime.
• Ensure all solutions comply with enterprise security and regulatory standards.

Documentation & Knowledge Sharing

• Promote cross-training within the team and contribute to a culture of shared knowledge.

#LI-Hybrid

What you have to offer:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in system analysis.
• Strong understanding of system integrations, API interactions, and data flows.
• Excellent communication and collaboration skills, especially in cross-functional and vendor environments.
• Proven experience working in Agile teams, with the ability to write clear and actionable user stories.
• Hands-on experience with tools such as JIRA, AgilePlace, ServiceNow, New Relic, and Confluence.
• Industry experience in retail, loyalty, or marketing technology preferred.
• Familiarity with Azure-based platforms, microservices, or cloud-native applications is a strong plus.
• Experience with personalized offer platforms, segmentation, or marketing automation tools is an asset.
  

At Sobeys we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. This requirement is integral to our commitment to team collaboration and the overall success of our office culture.

We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.

Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy.

We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.

Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque:

• Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
• Access to Virtual Health Care Platform and Employee and Family Assistance Program.
• A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
• A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
• Learning and Development Resources to fuel your professional growth.
• Parental leave top-up
• Paid Vacation and Days-off

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.