Senior Application System Analyst

Sobeyscareers; Mississauga; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading Canadian retailer is seeking a Senior Application System Analyst to provide IT support and manage retail hardware lifecycle. The ideal candidate has a degree in Information Technology or Computer Science and at least 5 years of experience. Strong communication skills and a background in retail are preferred. The role follows a hybrid work model, requiring presence at the office three days a week. Comprehensive benefits are offered.

Benefits

Health benefits

Retirement plans

Employee discounts

Learning resources

Paid time off

Qualifications

• At least 5 years of relevant experience.
• Experience in retail is an asset.

Responsibilities

• Providing remote support for IT incidents and requests.
• Managing retail hardware lifecycle and IT security.
• Documenting knowledge base entries and ensuring accuracy.

Skills

Communication skills

Attention to detail

Troubleshooting expertise

Ability to adapt to new technologies

Education

Degree in Information Technology or Computer Science

Tools

Azure

SAP

Blue Yonder

Agile methodologies

Job description

Join to apply for the Senior Application System Analyst role at Sobeys

Requisition ID: 190210

Career Group: Corporate Office Careers

Job Category: Technology Solutions - Merchandising

Travel Requirements: 0 - 10%

Job Type: Full-Time

Country: Canada (CA)

Provinces: Nova Scotia; Alberta; Ontario

Locations: Stellarton / Calgary / Mississauga

Location: Foord St. Office, Calgary Office, Tahoe Office

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but are now present in communities of all sizes across the country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores, or other banners, but we are all one extended family.

Ready to Make an impact?

Sobeys offers exciting opportunities, and we are always looking for talented individuals to join our team! We currently have a full-time opening for a Senior Application System Analyst, based out of one of our main offices: Stellarton, NS; Mississauga, ON; Calgary, AB.

What You’ll Be Focusing On:

• Providing remote support for all IT incidents, requests, and changes in the retail environment, including implementation, configuration, control, maintenance, troubleshooting, security, and usage monitoring, with after-hours support as needed.
• Resolving incidents and fulfilling requests within defined SLAs.
• Managing retail hardware lifecycle (servers, RF guns), operating systems, deployment technology, and IT security; planning, testing, piloting, and deploying new technologies to stores.
• Developing support and troubleshooting guides for new technologies prior to deployment.
• Maintaining support documentation and ensuring compliance with release management processes.
• Participating in deployment activities and promoting effective communication with customers regarding project statuses.
• Evaluating current processes and implementing improvements.
• Documenting knowledge base entries and ensuring accuracy.
• Adhering to IT policies, security standards, and quality standards.
• Mentoring team members and acting as a technical expert.
• Participating in IT projects and process improvements.

What You Bring:

• Degree in Information Technology, Computer Science, or equivalent preferred.
• At least 5 years of relevant experience.
• Experience in retail is an asset.
• Experience with Azure, SAP, Blue Yonder, and agile/lean methodologies is an asset.
• Strong communication skills, attention to detail, troubleshooting expertise, and the ability to adapt to new technologies.

Our hybrid work model requires presence at an office location at least three days per week to foster collaboration and team culture.

We offer a comprehensive Total Rewards package, including health benefits, retirement plans, employee discounts, learning resources, parental leave top-up, and paid time off.

We are committed to accommodating applicants with disabilities throughout the hiring process.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Retail