Senior Application System Analyst

Jace Holdings Ltd.; Dartmouth; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Join a leading company as a Senior Application System Analyst, focusing on IT support and hardware management. This role requires a hybrid work model and offers a comprehensive rewards package, including health benefits and a retirement plan.

Benefits

Health and dental coverage

Life insurance

Short- and long-term disability insurance

10% in-store discount

Learning and Development Resources

Paid Vacation and Days-off

Qualifications

• 5 to 7 years relevant experience in technical support in a retail environment.
• Experience with troubleshooting principles and methodologies.

Responsibilities

• Provides remote support for all IT incidents and requests.
• Responsible for Retail Hardware Lifecycle Management.
• Develops and maintains support documentation.

Skills

Technical Support

Troubleshooting

Project Management

Mentoring

Education

College diploma or university degree in computer science

Job description

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Requisition ID: 189068
Career Group: Corporate Office Careers
Job Category: IT Store Systems & EUC
Travel Requirements: 0 - 10%
Job Type: Full-Time

Country: Canada (CA)
Province: Nova Scotia; Alberta; Ontario
City: Stellarton / Calgary / Mississauga
Location: Dartmouth Office, Calgary Office, Tahoe Office

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team! We currently have a full-time opportunity for a Senior Application System Analyst. This role can be based out of one our main offices including: Stellarton, NS; Mississauga, ON; Calgary, AB.

Here’s where you’ll be focusing:

As an Senior Application System Analyst with Sobeys, you will:

• Provides remote support for all IT Incidents, Requests and Changes for the Retail environment which includes implementation, configuration, control, maintenance, troubleshooting, security, and usage monitoring including after hours support.
• Responsible for resolving incidents and fulfilling requests assigned within defined SLA.
• Responsible for Retail Hardware Lifecycle Management (e.g. Servers, RF Guns), Operating Systems, Deployment Technology, IT Security; plans, tests, pilots, deploys new technology to Stores.
• Develops support and troubleshooting guides for all new technology before deployment to Stores.
• Develops, updates and maintains Support Definition Documents.
• Complies with Release Management Processes and is responsible for developing Release artifacts.
• Develops deployment plans and ensures the execution of those plans through coordination of, and participation in, all deployment activities for both Hardware and Software.
• Promotes customer communication within the team and ensures all customers are consistently kept informed of Project/Deployment status.
• Builds, coordinates and executes training in relation to standard hardware and software applications.
• Evaluates current processes and demonstrates conceptual thinking in defining new process improvement implementations.
• Generates standard and ad hoc reports, and conducts trend analysis. Monitors and provides data required for monthly metrics and department dashboard.
• Documents all knowledge opportunities for the department and ensure accuracy of the knowledge base.
• Complies with IT policies and procedures, especially those for quality and productivity standards.
• Complies with IT Security policies and procedures. Verifies all deliverables meet IT Security requirements.
• Mentors other team members and acts as a technical expert.
• Participates in IT projects.

#LI-Hybrid #LI-VJ1

What you have to offer:

Your experience and resume will show us:

• College diploma or university degree in the field of computer science, information systems, and/or equivalent work experience.
• 5 to 7 years relevant experience in technical support in a retail environment.
• Experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Project Management experience nice to have.
• Previous experience coaching and mentoring staff.
  

At Sobeys we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. This requirement is integral to our commitment to team collaboration and the overall success of our office culture.

We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.

Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy.

We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.

Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque:

• Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
• Access to Virtual Health Care Platform and Employee and Family Assistance Program.
• A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
• A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
• Learning and Development Resources to fuel your professional growth.
• Parental leave top-up
• Paid Vacation and Days-off

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.