Senior Application Support Specialist

Teranet Inc.; Toronto; On-site; CAD 121,000 - 132,000; Full time

Benefits offered by this job

Employer Matching Retirement Savings

Parental Leave Top-Up Programs

Corporate Discounts & GoodLife Rate

Employee Assistance Program

Job summary

Teranet Inc. is seeking a Senior Application Support Specialist to manage production incidents, change releases, and root cause analysis for Registry and Commercial solutions. You will troubleshoot complex systems, document fixes, and support on-call duties to ensure high availability.

The role requires strong ITIL/ITSM knowledge, 6+ years in production support, and experience with Azure/Azure Red Hat OpenShift, Oracle, and PostgreSQL. Hybrid work options may apply in Canada.

Qualifications

• Bachelor’s Degree or Diploma in Computer Science, Engineering, or a related field.
• Minimum 6 years of production support experience.
• Experience with Azure and Azure Red Hat OpenShift operations.
• Familiarity with ITIL/ITSM foundations and related processes.

Responsibilities

• Ensure system availability for critical apps and databases via incident and problem investigation.
• Promote and manage application changes and releases to production.
• Prepare and maintain technical documentation for application support.
• Create and maintain support scripts (startup/shutdown, etc.).
• Manage production change requests for patching and monitoring.

Skills

Production support

ITIL/ITSM knowledge

Problem diagnosis

Troubleshooting

Education

Bachelor’s Degree or Diploma in Computer Science, Engineering, or a related discipline

Tools

Azure

Azure Red Hat OpenShift

Oracle

PostgreSQL

ServiceNow

SolarWinds

ELK

AppDynamics

Control-M

Job description

Teranet is Canada’s leader in the delivery and transformation of statutory registry services with extensive expertise in land and commercial registries. We also market insightful property and data solutions, as well as practice management automation to thousands of customers in real estate, financial services, government, utilities, and legal markets.

Connect. Grow. Thrive Together.

To learn more about who we are visit our website: www.teranet.ca

About the Role

Teranet is currently looking for a Senior Application Support Specialist to support our Registry and Commercial solutions business. You will manage production environment incidents, service requests, problem management and root cause analysis. You will also be responsible for managing and implementing changes and releases to production environment. The successful candidate will quickly learn the details of complex systems and will troubleshoot, document, resolve problems, implement technical enhancements and maintenance repairs corresponding to business requirements and design modifications. Occasional overtime will be required for off hour on call production support.

Reason for Vacancy: Replacement

What You’ll Be Doing

• Ensure system availability to critical application and database servers through Incident and Problem investigation, root cause analysis and resolution
• Promote and manage application changes and releases to production
• Prepare and maintain technical documentation for application support
• Create and maintain application support scripts such as Startup/shutdown scripts etc.
• Manage production system change requests for patching and monitoring changes etc.
• Conduct regular disaster recovery exercises, application system password changes and SSL certificate renewals
• Perform basic application testing for post promotion infrastructure changes
• Implementation and support of updated software applications in a production environment
• Work closely with business teams to analyze and triage production issues
• Manage and coordinate at a local and international level where required
• Provide technical support to teams within the organization, and to external clients when required

About You

• You have a Bachelor’s Degree or Diploma in Computer Science, Engineering, or a related discipline
• You have minimum of 6 years’ experience in production support
• You have experience and knowledge of Azure and Azure Red Hat Openshift operations
• You have an understanding and experience of ITIL and ITSM foundation frameworks
• You have experience with Azure, Oracle, PostgresSQL, ServiceNow, SolarWinds, ELK, AppDynamics, Control-M tools is desired

Let’s Talk Pay

We believe in being upfront about pay and helping you make informed decisions about your career. The annual pay range for this role is $121,000 - $132,000 CAD, inclusive of base salary and target incentive pay. We understand that great talent comes in many forms, each with unique skills, experience, and potential. Your salary will be tailored to reflect the experience you bring and the impact you’re ready to have on this role.

At Teranet, we also know that compensation extends far beyond a pay cheque. Along with your cash compensation, we offer a comprehensive package which includes the following:

• Employer Matching Retirement Savings Plan
• Maternity, Parental and/or Adoption Leave Top-Up Programs
• Corporate Discounts & GoodLife Group Rate Membership
• Employee Assistance Program – for you and your loved ones!

Our Human Approach to Hiring

At Teranet, we use smart technology to make hiring faster and more efficient. Artificial Intelligence (AI) tools help us review applications and identify strong matches—but the real decisions? Those are made by our awesome people.

Every interaction you’ll have, and every decision we make, is led by humans. AI may support us, but it’s human connection that drives every hire.

At Teranet, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and the communities in which we live and serve. If you require accommodation during the recruitment and selection process, please let us know and we will work with you to meet your needs.