Senior Application Support Analyst

RBC; Toronto; On-site; CAD 70,000 - 95,000; Full time

Job summary

An established industry player is seeking a skilled Automation Specialist to join their dynamic team in Toronto. This role offers the chance to work with cutting-edge technologies in Robotics Automation and Machine Learning, focusing on incident investigations and bot maintenance. You will play a crucial role in ensuring the efficiency of automated processes while collaborating with cross-functional teams. If you are passionate about technology and eager to make a significant impact in a fast-paced environment, this opportunity is perfect for you. Enjoy a comprehensive rewards program, flexible work arrangements, and a supportive culture that values your growth and contributions.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

World-class training program

Opportunities for career development

Dynamic and collaborative work environment

Qualifications

• 3-5 years experience in RPA Automation and SRE Development.
• Strong knowledge of network systems, security, and technical support.

Responsibilities

• Set up virtual machines for automated processes and manage bot maintenance.
• Investigate incidents, diagnose issues, and provide timely resolutions.

Skills

Automation

Critical Thinking

Customer Support Systems

Technical Troubleshooting

Installation Support

IT Service Management (ITSM)

Education

Bachelor's Degree in Computer Science or related field

Tools

Ansible

ELK stack

React

ASP .NET

Helios

GitHub

Jenkins

UCD

Artifactory

Nexus

SonarCube

PEGA

Open Shift 4

Windows 10/11

Linux

RedHat8/9

Job description

Job Summary

Job Description

What is the Opportunity?

Process Automation (PA) is a fast-paced and exciting program that delivers Robotics Automation and Machine Learning capabilities for P&CB. As a member of the program, you are responsible to perform incident investigations, provision Virtual Machines and manage the ongoing maintenance activity of our bots and infrastructure to ensure automations are performing at the highest levels of efficiency.

What will you do?

• Set up and configure virtual machines for automated processes and manage the ongoing bot maintenance activity.

• Review NAS share accesses and create AD groups for new bots.

• Investigate incidents raised by Business partners, diagnose issues and provide timely resolutions.

• Provide support for local applications and databases; diagnosing and repairing computers and network hardware.

• Install, maintain, administer and update network systems; set up security parameters to ensure that all systems are operating properly.

• Provide technical support on IT-related activities to network systems security. Apply experience and seasoned knowledge, skills, and practices to perform a variety of assignments.

• Provide information on the detailed technical design and development of applications using existing and emerging technology platforms. Apply experience and seasoned knowledge, skills, and practices to perform a variety of assignments.

• Maintain hardware, software, and configurations; manage migrations, OS builds, tool installation, and removal of end-of-life hardware.

• Coordinate production environment changes with technology operations to maintain a stable production environment.

What do you need to succeed?

Must have:

• 3-5 yrs experience in similar field

• Experience working in RPA Automation space and SRE Development using tools like Ansible, ELK stack and full stack development using React and ASP .NET.

• DevOps: Helios, GitHub, Jenkins, UCD, Ansible, Artifactory, Nexus, SonarCube

• PEGA

• Open Shift 4, Metrocluster, WINDOWS 10/11, LINUX, RedHat8/9

• Platform Production build – Windows admin, Build Automation (Ansible)

• Disaster recovery, Compliance and security.

Nice to Have:

• Scripts: C#, Python, Angular JS, JAVA, YAML

• JAVA/Python development experience

• Camunda

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

#LI-Hybrid

#LI-POST

#TECHPJ

Job Skills

Automation, Critical Thinking, Customer Support Systems, Group Problem Solving, Installation Support, IT Service Level Management, IT Service Management (ITSM), IT Standards, Technical Troubleshooting

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-05-02

Application Deadline:

2025-05-26

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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