Senior Application Analyst

Watercare Services Limited; Newmarket; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

Join a leading water utility as a Senior Application Analyst where you'll enhance core business applications in a dynamic team. Utilize your Salesforce expertise to drive user experience improvements and collaborate with various stakeholders. Embrace a purpose-driven environment that champions sustainability and innovation.

Benefits

Hybrid flexible working

Training and development opportunities

Life and income protection insurance

Generous parental leave policy

Employee discounts at large retailers

Modern offices with public transport access

Discounted Wilson parking

On-site free gym

Qualifications

• 5+ years hands-on experience with Salesforce Platform.
• Experience with Salesforce Field Service and DevOps tools.
• Familiarity with SOQL and basic understanding of APEX preferred.

Responsibilities

• Facilitate collaboration with cross-functional teams to design solutions.
• Resolve system incidents and support application releases.
• Gathers and translates business requirements into Salesforce solutions.

Skills

Salesforce platform experience

Strong communication skills

Analytical skills

Collaboration

Proactivity

Education

Salesforce Administrator Certification

Tools

Jira

Job description

When the water is healthy, the land and the people are healthy

Watercare is the largest water and wastewater utility in Aotearoa, delivering over 400 million litres of water to Aucklanders every day. As we invest $14 billion over the next 10 years to support the growth and sustainability of our city, it's a truly exciting time to join our organisation.Sustainability and innovation are at the heart of everything we do—from building future-ready infrastructure to ensuring data accuracy that drives key decisions. Join a purpose-driven organisation committed to delivering world-class services for Tāmaki Makaurau.

Watercare is the largest water and wastewater utility in New Zealand supplying more than 400 million litres of water to Auckland every day. Now is an exciting time to join Watercare, we're planning to spend $18.5 billion over the next 20 years to ensure we can continue to support our growing city in a climate-resilient way. When you average that out, that's an investment of $2.5 million every day.

It doesn't just stop there; we ensure that sustainability lies at the heart of everything that we do to help protect our water resources for future generations. This means that we are continuously focused on how we can reduce our carbon footprint with initiatives likes solar panels, electric cars, revegetation programmes and much, much more. We really are a company that wants to make a positive difference.

Reporting to the Application Manager, the Senior Application Analyst is responsible for enhancing and supporting core business applications through the application lifecycle. We are looking for a passionate technologist who can understand the customer journey and translate this into user stories to then configure solutions with high quality and effortless user experiences.

Key responsibilities will include:

• Facilitating collaboration and workshops with cross-functional squads to co-design innovative solutions
• Developing productive relationships with all stakeholders, that ensure business requirements are understood and executed to agreed plan
• Applying technical expertise across applications to support cross-functional squad members and delivery
• Resolve system incidents and problems and support application release(s) and hotfixes

To be successful in this role you will have:

• Salesforce Administrator Certification (or equivalent practical experience).
• 5+ years hands-on experience with the Salesforce Platform, including configuration, automation (e.g. Flows), user permissions, and reporting.
• Ideally, proven experience with Salesforce Field Service, including concepts such as Work Orders, Service Appointments, Dispatch Console, and the Mobile App.
• Experience with DevOps Centre or other Salesforce deployment tools (e.g., Change Sets, Jetstream).
• Strong communication and presentation skills - able to clearly explain technical topics to non-technical stakeholders.
• Demonstrated ability to gather, analyse, and translate business requirements into practical Salesforce solutions.
• Comfortable running workshops, collaborating with end users, and supporting adoption and training.
• Proficient with Jira for managing user stories, support tickets, and change tracking.
• Organised, detail-focused, and proactive in identifying issues and driving improvements.
• Nice to have: familiarity with SOQL, and a basic understanding of APEX or custom development on the Salesforce platform.

We offer a competitive salary and staff benefits package including:

• Hybrid flexible working
• Training and development opportunities
• Life and income protection insurance plans
• Generous parental leave policy
• Employee discounts at a range of large retailers
• Modern offices in the heart of Newmarket with easy access to public transport
• Discounted Wilson parking
• On-site free gym

Me pēhea te tono mai | How to Apply

Come and join our team! If you are looking for an exciting career opportunity with a fantastic team then please apply online today - www.careers.watercare.co.nz.

Reference # 39076

Posted on 06 Jun 2025

Closes on 27 Jun 2025 09:00

Location(s) Newmarket

Expertise Information Systems & Communication Technology