Senior Analyst, Practice Management Application Support

RPMGlobal; Calgary; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Profit sharing

Flex days

RRSP contributions

Holiday closure

Wellness benefits

Concierge-like benefits

Work from anywhere in Canada in the夏 4

Job summary

Doane Grant Thornton is seeking a Senior Analyst, Practice Management Application Support to ensure accurate validation of credit notes and efficient processing in D365 Finance & Operations.

You will triage requests, obtain approvals, and maintain strong client communications while contributing to continuous process improvements and cross‑functional training.

Qualifications

• Post-secondary education in business administration, finance or accounting.
• 2+ years professional experience in business administration, finance or accounting.
• Proficient Excel, Word and Outlook.
• Excellent verbal and written communication.

Responsibilities

• Provide Tier 1 support for time, billing and reporting requests in D365, including root cause analysis.
• Manage and prioritize service requests via ServiceNow within SLAs.
• Work 9am–5pm Mon–Fri with potential extra hours as needed.
• Provide training and best practices to peers and internal clients.
• Communicate clearly on system issues and resolutions.
• Collaborate on process improvement ideas.
• Support projects as required.

Skills

Client service

Problem solving

Attention to detail

Communication skills

Education

University degree

College diploma

Tools

Dynamics 365 Project Ops

Dynamics 365 Finance & Ops

ServiceNow

Job description

Who we are

You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Doane Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ about 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. That’s what’s most important to us. We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour is.

Senior Analyst - PMAS

The Senior Analyst is accountable for ensuring credit note requests are validated for accuracy prior to processing via D365 Finance & Operations. Credit notes are used to reverse or adjust a billed invoice.

You will triage the credit note(s), request any additional information as needed, obtain appropriate approval(s), and process the Credit Note within an established service level. The successful candidate will bring a proactive mindset for providing exceptional client experience; through accuracy, timeliness and professional communication.

As a Senior Analyst, Practice Management Application Support your responsibilities will include:

• Provide Tier 1 support for time, billing and reporting requests for D365 Finance & Operations, including resolution and root cause analysis
• Manage and prioritize service requests within the established service level via ServiceNow
• Ability to work 9am-5pm Monday-Friday with flexibility to work additional hours as business needs require
• Provide training and best practices to peers and internal clients
• Communicate effectively on system issues and resolutions
• Collaborate and support continuous process improvement ideas
• Support projects as required

Doane Grant Thornton

If you’re a bit like us, you’re driven to connect with how others are feeling and thinking. Here we walk in others shoes before taking action. Just imagine being part of a team that puts “we before me”, where flexAbility is a mindset, and where you trust your colleagues to have your back. At Doane Grant Thornton, you’ll work with inspiring leaders who support your development, both personally and professionally. This is a place where your insatiable curiosity enables you to think, see and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that’s when the magic happens!

Want to learn more about who we are and how we live our purple every day? Read our colleagues’ stories at www.discoveryourpurple.ca

Think you’ve got what it takes to be a Senior Analyst, Practice Management Application Support? Like the colour purple? Great. Here’s a few more boxes we’re also hoping you can tick:

• Completed post-secondary education (university degree and/or college diploma) plus 2 years professional experience in business administration, finance or accounting
• Intermediate level computer skills – Excel, Word, and Outlook.
• Client service focus with excellent problem-solving skills, attention to detail, and sound professional judgment
• Excellent verbal and written communication
• Detail oriented with a focus on the client experience
• Experience with Dynamics 365 Project Operations, Dynamics 365 Finance & Operations and ServiceNow is an asset

At Doane Grant Thornton we’re focused on making a difference in the lives of our clients, our colleagues and our communities. That’s our purpose. Or, as we like to say, living our purple.

What’s in it for you?

• Profit sharing
• Flex days
• RRSP contributions
• Firmwide holiday closure
• Wellness benefits
• Concierge-like benefits
• Work from anywhere in Canada in the summer for 4 weeks
• more!

Our special culture shines through when we have the opportunity to connect in person. That’s why we’re working in a model where teams are required to be together in the office 4 days per week.

Are you ready to Discover Your Purple?