Senior Analyst - PC Support - SEA Assistive Technology

Halton District School Board; Burlington; On-site; CAD 75,000 - 91,000; Full time

Job summary

A school board in Halton Region is looking for a Senior Analyst - PC Support, focused on managing and providing technical support for specialized education technology. Responsibilities include device management, technical guidance, and user support. Candidates should have a post-secondary diploma and experience in customer service and technology. This full-time role offers a salary range of $75,503 - $90,040.

Qualifications

• Experience with customer service in a corporate setting.
• Experience in technology-related fields.
• Technical understanding of Windows, Chromebook, Android, and Apple OS.

Responsibilities

• Configuration and management of SEA technology.
• Provide technical support through the Topdesk ticket system.
• Assist with monitoring of SEA software & equipment.

Skills

Customer service

Technical understanding of operating systems

Attention to detail

Strong knowledge of Google Suite

Excellent communication skills

Education

Post-Secondary Diploma or Degree

2 year College Diploma in Computer Science or related program

Job description

July 24, 2025

M.A.S.S. Notice of Vacancy

Position: Senior Analyst - PC Support - SEA Assistive Technology

Salary Range: Band 5 - $ 75,503 - $ 90,040

Location: Special Education Services, New St. Education Centre

Work Schedule: 35 hours/week, 12 months a year

Effective Date: Asap

Position Summary

The Senior Analyst - PC Support SEA Assistive Technology is responsible for configuration, tracking, management, repair, and technical support of end-user SEA (Specialized Equipment Allocation) computing technology and AV end user technology within the Board. The Analyst will also coach and provide technical guidance and support to Assistive Technology team, Information Services, and end-users on SEA-specific technology.TThe Senior Analyst will document all issues completely, with clarity using board software for issue tracking. Providing excellent customer support and having the ability to take initiative to troubleshoot, research, and communicate effectively with colleagues and school staff are especially critical.

Key Responsibilities

• Configuration and Management of SEA Technology
• Responsible for ensuring all Board SEA devices are managed and maintained in the asset management systems and identified management consoles making sure that assets are uniquely identified according to naming conventions and ensuring that all IT personnel comply with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases and templates, and ensure endpoint protection software/hardware standards are implemented
• Prepare and image chromebooks and laptops
• Work with Technical Support for configuration of iPads
• Prepare peripherals for delivery
• Create manifests for delivery
• Receive stock deliveries to New st Education Centre and unload/organize equipment
• Tracks SEA devices returned to the department
• Reconcile and maintain data within the asset management system and TOPdesk ticket management system
• Coordinate redistributions and e-waste
• Coordinate repair/replacement of SEA devices in a timely manner, limiting interruption in student access to technology
• Prepare refurbished devices
• Provide Technical Support through the Topdesk ticket system
• Assist with monitoring of SEA software & Equipment
  
  

- Customized configuration and delivery of SEA Technology according to needs of students as documented by IEP, OT/PT, AT Lead and AT SLP prescriptions and recommendations, ensuring compliance with SEA Directives

• Create user accounts
• Manage portal data
• Assist with new software trials
• Research and gain understanding of specialized devices for special education
• Understand function of and provide software updates to C-Pens, VR Sets, Smart Boards and other specialized equipment
• Research new tools for trial
• Assist AT Officer with Mobility Equipment movement when/if required
• Communicate effectively with staff regarding SEA technology
• Lead, coach and provide technical guidance and support to Assistive Technology team, Information Services, and end-users on new or evolving SEA technology
• Provide support for SERTS when required
• Provide on-site support for Smart Boards when required
• Provide Technical Support through the Topdesk ticket system
  
  

Qualifications

Minimum Qualifications:

• Post-Secondary Diploma or Degree
• Experience with providing customer service in a corporate or professional setting
• Experience in a technology field
• Technical understanding of Windows, Chromebook, Android and Apple operating systems.
• Attention to detail
• Strong knowledge of Google Suite
• Excellent self-motivation skills with a focus on result
• Proficient time management skills
• Excellent communication skills
• Requires degree of physicality - moving items, packing, receiving deliveries, etc
  
  

Preferred Qualifications

• 2 year College Diploma in Computer Science or related program
• Experience with providing technical support in a corporate or professional setting
• Certification or training related to Microsoft products or Google Suite
• Computer application skills and proven methodology for staying aware of industry trends
  
  

Applications, along with your resume and other supporting documents must be submitted through Apply to Education – by 4:00pm on Thursday July 31, 2025

Job Category: Management & Professionals - Job Code#

We thank all applicants for their interest in opportunities with the Halton District School Board. Contact will be made with applicants whose experience and qualifications most closely match the requirements of the position. Communication with short-listed applicants will be made through the email address provided on the applicants' Apply To Education profile page.

First consideration for posted vacancies will be given to qualified applicants from the employee group in which the vacancy occurs.

Applicant Self Identification Questions

As part of the recruitment and selection function, the HDSB will collect voluntary self identification data from applicants in accordance with the Ontario Human Rights Code, HDSB's Teacher Hiring Practices Administrative Procedure, and Ontario's Anti Racism Data Standards:

Personal information on this form is collected under the authority of the Anti-Racism Act, 2017, S.O. 2017, c. 15, in compliance with the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. M.56. In accordance with HDSB's Employment Equity Policy, personal information collected on this form will aim to achieve an inclusive, diverse and representative workforce. It works to intentionally identify and remove barriers for equity-deserving communities at each stage of the hiring process. Encouraging diversity of the workforce in the school board is vital because the workforce should be reflective and representative of the community.

Requirements

Although hiring policies must adhere to the qualification requirements set out in applicable Regulations (eg. Regulation 298, “Operation of Schools – General”) and any applicable collective agreement provisions, the Board recognizes the importance of the following when developing its selection and evaluation criteria:

• valuing applicants' additional experiences, lived experience, skills, backgrounds and perspectives;
• granting first consideration, where the skills, ability, and qualifications of the applicants are relatively equal, to applicants who self-identify as members of historically under-represented communities.
  
  

We encourage you to complete our voluntary applicant self-identification questions. This data will inform our understanding of the diversity of our applicant pool as well as the progress of applicants throughout the hiring process. This data will inform our goals, strategies and actions and our progress towards creating and sustaining an equitable workforce. Be advised that any information that you provide in response to these questions may be referred to during the hiring process for this position, and may be shared with the hiring manager and/or committee members responsible for the hiring process.

The section includes questions from Ontario's Anti-Racism Data Standards (Standards, 2017). The Standards were established to help identify and monitor systemic racism and racial disparities within the public sector. The Standards establish consistent, effective practices for producing reliable information to support evidence-based decision-making and public accountability to help eliminate systemic racism and promote racial equity (adapted from Ontario's Anti-Racism Data Standards, 2017).

Questions about this collection may be directed to Dixon Mohammed, Manager - Staffing, Recruiting and Selection at, [e-mail]

Accommodation

Upon request, we will provide reasonable accommodations for candidates who have temporary or permanent disability, or who otherwise require accommodations based on the protected grounds highlighted in the Ontario Human Rights Code in respect to the recruitment and selection process.

Wellness

The HDSB is committed to providing a respectful and healthy work environment.