Senior Analyst, Operations & Support, Procurement Solutions & Enablement (PSE)

RBC; Toronto; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Analyst for Operations & Support in Procurement Solutions. This role is vital in delivering high-quality support for technology products and services, ensuring efficiency and adherence to service standards. You will engage with various enterprise technologies, drive operational improvements, and support a collaborative team environment. If you are passionate about problem-solving and enhancing customer experiences, this opportunity offers a dynamic workplace with a commitment to professional growth and community impact.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

Competitive compensation

Coaching and development opportunities

Dynamic and collaborative team environment

Work/life balance options

Qualifications

• 2-4 years' experience in Operations, Support, and Customer Service.
• Attention to detail and commitment to high-quality support.

Responsibilities

• Provide operational support excellence to inquiries in Procurement.
• Triage, investigate, and resolve complex issues impacting internal customers.

Skills

Communication

Critical Thinking

Customer Service

Interpersonal Relationship Management

Operational Delivery

Process Improvements

Time Management

Education

College Education

Tools

SAP

Coupa

Concur

Job description

Senior Analyst, Operations & Support, Procurement Solutions & Enablement (PSE)

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Senior Analyst, Operations & Support, Procurement Solutions & Enablement (PSE)

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What is the opportunity?

The Senior Analyst, Operations & Support, will provide Global Procurement and non-Procurement technology products and services support, ensuring that resolution of related inquiries is addressed with quality and efficiency, as per Service Level Agreement (SLA).

Job Summary

Job Description

What is the opportunity?

The Senior Analyst, Operations & Support, will provide Global Procurement and non-Procurement technology products and services support, ensuring that resolution of related inquiries is addressed with quality and efficiency, as per Service Level Agreement (SLA).

This position plays a crucial front-line role representing the Global Procurement organization to our enterprise-wide internal customers.

What will you do?

• Provide operational support excellence to general inquiries received into Procurement and ensuring all service standards are met within defined SLAs
• Operational support of various Procurement & non-Procurement enterprise technology products and services such as, but not limited to: SAP solutions (i.e. HR, Accounts Payable, Employee Expense Management & Travel), Coupa (Source-to-Contract, Procure-to-Pay), Corporate Card Expense Programs, Logistics Services (i.e. Next-day & Same-day courier, customs clearance), Office consumables, Planview (Project & Portfolio Management Solutions)
• Establish a thorough understanding of end-to-end vendor payment processes via Procurement purchasing tooling in accordance to established policies and procedures
• Triage, investigate, and resolve issues of varying complexity impacting the internal customer either directly, and/or in partnership with other cross-functional teams and subject matter experts
• Identify issues, conduct preliminary analysis, and investigate root cause including solutioning & escalation to leadership for application issues related to new technology releases, and upgrades
• Seek opportunities for continuous operational improvements and process automation (where possible)
• Provide input and updates to Standard Operating Procedures (SOP) documentation
• Support training of new team members
  
  

What do you need to succeed?

Must-have

• College Education (minimum)
• 2-4 years’ experience in Operations, Support and Customer Service
• Learning agility
• Attention to detail and accuracy in handling tasks
• Commitment to delivering high-quality support and service
  
  

Nice-to-have

• Bilingual: English / French
• Problem Solving abilities
• Strong interpersonal skills
• Ability to drive operational efficiency and reduce waste
• Experience with industry-specific tools (e.g., SAP, Coupa, Concur)
  
  

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options
  
  

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

BAY WELLINGTON TOWER, 181 BAY ST:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CHIEF LEGAL & ADMIN OFFICE GRP

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-03-28

Application Deadline:

2025-05-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Banking and Financial Services

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