Senior Analyst, Modern Endpoint Specialist

Brookfield; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Senior Analyst, Modern Endpoint Specialist, where you will enhance user experience by managing and optimizing end-user hardware and operating systems. This role involves troubleshooting, conducting certifications, and ensuring compliance with industry standards. You will work in a dynamic environment that values accountability, professionalism, and attention to detail. If you are passionate about technology and eager to contribute to IT projects while maintaining a positive work culture, this opportunity is perfect for you.

Qualifications

• 5+ years of IT experience focusing on Endpoint Management.
• Relevant certifications like CompTIA A+ or Microsoft Certified are a plus.

Responsibilities

• Conduct hardware and OS certification for managed devices.
• Provide 3rd level support for hardware and OS issues.

Skills

Troubleshooting

Analytical Skills

Communication Skills

Detail Oriented

Time Management

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Tools

PowerShell

Microsoft Intune

SCCM

Windows OS

MacOS

IOS

Android

Microsoft Cloud platforms

Job description

Senior Analyst, Modern Endpoint Specialist

Location: Brookfield Place - 181 Bay Street, Toronto, Ontario

Technology Services

Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications, and related end user technology services across all Brookfield business groups, comprised of approximately 6,500 users.

Brookfield Culture

Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative, and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.

Job Description

As the Modern Endpoint Specialist, you will be responsible for improving, supporting, and maintaining the end user hardware and OS. You will own the management, administration, and optimization of the platform.

The ideal candidate for this role will possess the following attributes:

1. Accountability – candidate has a sense of ownership when troubleshooting a problem and will see things through to completion.
2. Professionalism - candidate maintains composure and integrity while providing timely support to end users.
3. Detail Oriented – candidate takes the time to listen and understand the issue and works with the appropriate teams to resolve.

Note: Night and Weekend work may be required.

Key Responsibilities

1. Conduct Hardware Certification
2. Conduct OS Certification
3. Manage Firmware and driver update standards and governance
4. Evaluate new hardware models
5. 3rd Level Support for Hardware and OS issues
6. Endpoint Security Hardening
7. Process automation using PowerShell
8. Monitor, Remediate and report on the health and compliance of Managed Devices

Required Skills and Qualifications

1. Bachelor’s degree in Computer Science, Information Technology, or a related field.
2. Minimum of 5 years of experience in IT, with a focus on Endpoint Management and configuration.
3. Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are a plus.
4. Strong knowledge of Windows and MacOS, IOS and Android operating systems, as well as common software applications and networking principles.
5. Excellent troubleshooting and analytical skills to diagnose and resolve technical issues efficiently.
6. Effective communication skills to interact with end-users and team members, providing clear and concise support and instructions.
7. Meticulous attention to detail to ensure accurate system configurations and documentation.
8. Ability to manage time effectively, prioritizing tasks and managing multiple issues simultaneously.
9. Proven experience in desktop support or a similar role, with a track record of successfully managing and resolving technical issues.
10. Working Knowledge of Microsoft Cloud platforms such as Intune, Autopilot, Entra, and M365.
11. Advanced PowerShell knowledge is required.
12. Experience with Windows task sequence development.
13. Experience with Endpoint Management specifically with Intune and SCCM.

Additional Responsibilities

1. Participate in IT projects and initiatives, contributing technical expertise and support as needed.
2. Conduct regular system audits to ensure compliance with organizational policies and industry standards.
3. Assist in the development and implementation of IT policies and procedures for efficient and secure operations.
4. Stay updated with the latest industry trends and advancements in desktop technologies and best practices.

Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it. Accordingly, we do not tolerate workplace discrimination, violence, or harassment.

Brookfield is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act. Should you require a Human Rights Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.