Senior Analyst, Managed Security Services

CDW; Mississauga; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading technology solutions provider in Mississauga seeks a Sr. Analyst to deliver second-level technical client support in cyber security. You will manage support requests, conduct thorough system analysis, and mentor junior team members. This role demands a Bachelor's degree in a related field and requires strong problem-solving skills in a client-focused environment. Competitive hourly pay offered.

Qualifications

• 1 years of security experience in a client-focused environment.
• Experience supporting IT infrastructure at an enterprise level.

Responsibilities

• Monitors and resolves support requests.
• Performs deep analysis of the operating system.
• Provides technical knowledge transfer to clients.

Skills

Technical client support

Cyber security analysis

Problem-solving

Communication skills

Education

Bachelor's degree in Engineering or Computer Science

Tools

CCNP Security

Splunk

Job description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We are also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity, and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward.

Job Summary

The Sr. Analyst provides second-level technical client support such as : cyber security analysis of detected anomalies; deep analysis of the operating system; dealing with system crashes and bug fixes; handling troubleshooting; packets captures; configurations; restoring from back up; repair for appliances, networks, and infrastructure, and other system issues for one or more of three particular disciplines : Network Security, Information Security, and / or Endpoint Security; and brings an established repository of technical expertise to act as a Subject Matter Expert.. This role upholds defined service level agreements (SLA) and customer service excellence. The Sr. Analyst continues to develop a platform of technical expertise.

What you will do :

• 24x7 Support – 60% job weight

Monitors and resolves support requests. Escalates unresolved issues to senior team members and / or manager(s)

Performs deep analysis of the operating system. Handles Cyber incidents, system crashes and bug fixes. Handles troubleshooting, packets captures, configurations, restoring from back up, and repair for appliances, networks, infrastructure, and other system issues. Issues may multiple interactions with clients and / or vendors to resolve

Identifies efficiencies and improvements in workflow, thus reducing false positives in client environments

Performs root cause analysis and collaborates with consultants and other Analysts to solve repetitive system performance or configuration problems

Provides technical knowledge transfer to clients and internal department on low complexity problems

Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership

Applies Trusted Advisor techniques to build up client trust and influence loyalty

Service Delivery Improvement - 20% job weight

Provides mentorship and guidance to less senior resources as a trusted advisor in the application of CDW methodologies and the use of tools and templates to troubleshoot client requests

Development of Standard Operating Procedures (SOPs) and knowledge base articles

Professional Development – 20% job weight

Attends training sessions or shadowing activities, and obtains industry related certifications as determined by Manager

Participate notably in assigned self-paced trainings

What we expect of you :

Bachelor's degree (B.A. / B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field and 1 years of security experience in a client-focused environment, and / or working in a security operations center, OR

6 years total of Information Technology experience to include 1 years of security experience in a client-focused environment, and / or working in a security operations center

At least two intermediate-level certifications in Managed Security Services disciplines, including but not limited to :

CCNP Security, PCNSE, Cortex XDR : PCDRA, IBM QRadar Security Administrator; Splunk, Exabeam : Principal Security Analyst, Associate or Advanced Security Engineer : , CrowdStrike Falcon CFA, Microsoft SC-200, C|SA or similar technology certifications

The position is part of a 7-day per week, 24-hour per day managed services operations. To provide the required coverage, must be willing to work weekends, holidays, and overtime.

Provide direct client support, managing tickets and handling calls.

Collaborate internally and externally to troubleshoot technical issues.

Analyze and resolve problems across MSS supported technologies.

Experience supporting IT infrastructure and Information Systems design or support involving hardware, software and services at an enterprise level for at least one discipline in the Managed Security Services portfolio

Contribute to team objectives and maintain high customer satisfaction.

Mentor less experienced team members and prioritize tasks effectively.

Proficiency with productivity tools such as word processing, spreadsheet, diagram creation, presentation and email processing applications.

Actively engage in coaching and continuous learning to enhance technical skills.

Apply critical thinking and problem-solving abilities to address challenges.

Experience in client-based support

Clear understanding of Managed Security Services offerings and business proposition

Excellent communication and collaboration skills.

Ability to work independently and under minimal supervision

About us

We make technology work so people can do great things.

CDW is a Fortune 500 technology solutions provider to business, government, education, and healthcare organizations across the globe. At CDW, we make it happen, together. Trust, connection and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re your long-term, full-stack, full-lifecycle technology partner. We have the experience, expertise, scale, relationships and deep industry knowledge to bring just about any vision to life. Together, we can deliver the full promise of what technology can do. Together, we Make Amazing Happen.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Pay : $ 35.91 hourly

Benefits overview : https : / / cdw.benefit-info.com /

Salary ranges may be subject to geographic differentials

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.