Senior Analyst, End-User Technology (Telework/Hybrid)

Position Title:

Senior Analyst, End-User Technology (Telework/Hybrid)

Status of Employment:

Permanent

Position Language Requirement:

English

Language Skills:

English (Reading), English (Speaking), English (Writing)

Work at CBC/Radio-Canada

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.

Unposting Date:

2025-05-06 11:59 PM

Behind the scenes, but ahead of the curve: help us develop the next-generation public broadcaster.

Created in 2015 to align, lighten and modernize infrastructure, the Technology & Infrastructure (T & I) team is the backbone and the future forward arm of CBC/Radio-Canada. We are the people that make stuff work. We make connections; between media content, systems, people and places. We are the space in between.

This is a hybrid role with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.

Your role

We are seeking an experienced Senior Analyst to work with a team of seasoned professionals responsible for end-user technology and associated services. Reporting to the Senior Manager of the Center of Expertise, you will be a key player supporting the live environment and the end user technology infrastructure.

You will be responsible for managing the company's workstations and mobile devices and will participate in the strategy to modernize the solutions for user technology management. You will be called upon to provide expertise in workstation management, corporate image design, application deployment and configuration of user workstation policies and compliance. The candidate will have the opportunity to take part in decisions relating to the design and implementation of new processes, new systems and new versions of software intended for the production environment, in addition to having the opportunity to implement best practices in place to support cloud solutions.

Your responsibilities:

• Manage and optimize the performance of deployment and update management systems based on the SCCM/Intune solution.
• Oversee and support the operation of systems that provide services for the deployment, monitoring, maintenance, development, and upgrade of all user technology systems.
• Administer and troubleshoot endpoint solutions such as print management, remote assistance, and softphone.
• Monitor and maintain our EDR solutions.
• Ensure the secure operation and integrity of user equipment.
• Analyze corporate initiatives and recommend technology improvements.
• Develop IT standards and participate in developing strategies for user technologies.
• Contribute to the evolution of technologies and recommend solutions to improve the reliability and capabilities of systems.
• In partnership with Technology & Infrastructure colleagues, improve and maintain departmental work processes and methods.

What you bring:

• University degree, or college diploma, in the field of computer science or an equivalent combination of education and relevant experience
• 5 years of experience working in a related field
• Strong technical knowledge of network services, PC and Mac operating systems as well as mobile operating systems
• Strong technical knowledge of enterprise-grade device management (SCCM, Intune, JamF)
• Strong technical knowledge of scripting languages (Powershell, Bash, Google Apps script)
• Good Technical knowledge of EDR solutions (Crowdstrike, Sentinel, Defender)
• Good Technical knowledge of DaaS and cloud solution (AVD, W365, AWS, Google)
• Technical knowledge of remote assistance solutions, print management solutions
• The ability to function effectively with high levels of demand and limited resources
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Excellent written and oral communication skills
• Excellent interpersonal skills
• Excellent customer service orientation

Candidates may be subject to skills and knowledge testing.

We thank all applicants for their interest, but only candidates selected for an interview will be contacted.

As part of our recruitment process, candidates who advance to the next

step will be asked to complete a background check. This includes:

• A mandatory Criminal record check.
• Other background checks may be conducted based on the operational requirements of the position.

Primary Location:

700 Hamilton Street, Vancouver, British Columbia, V6B 4A2

Number of Openings:

1

Work Schedule:

Full time