Senior Analyst, Customer Ops — Onboarding & Support

Clarity; Vancouver; On-site; CAD 85,000 - 125,000; Full time

Benefits offered by this job

Employee stock options

Health & dental premiums

Commuter benefit

Onsite gym

Rooftop amenity

Job summary

Clarity, based in Vancouver, is seeking an Analyst/Senior Analyst in Customer Operations to enhance onboarding, support customers via email, and drive improvements across workflows. The role focuses on building a scalable customer experience with a strong emphasis on documentation and cross-team collaboration.

The position offers growth into leadership roles within a fast-growing fintech, with compensation ranging from 85,000 to 125,000 CAD and a comprehensive benefits package for Canadian

Qualifications

• 2-3 years in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
• Solid technical aptitude and ability to quickly learn new tools and workflows.
• Proactive and solution-oriented mindset with urgency.
• Excellent communication and collaboration skills.
• Nice to have experience writing/maintaining customer knowledge base content.

Responsibilities

• Maintaining critical operational processes for efficient onboarding of Clarity users.
• Supporting customers via email with timely product guidance and technical support.
• Identifying friction points in onboarding workflows and suggesting improvements.
• Helping write and maintain Clarity’s knowledge base for self-serve support.
• Gathering customer feedback to inform Product and Sales & Trading enhancements.
• Contributing to onboarding lifecycle emails, education, and video content.

Skills

Customer operations

SaaS experience

Technical aptitude

Proactive mindset

Communication skills

Detail-oriented

Content writing

Job description

Clarity, based in Vancouver, is seeking an Analyst/Senior Analyst in Customer Operations to enhance onboarding, support customers via email, and drive improvements across workflows. The role focuses on building a scalable customer experience with a strong emphasis on documentation and cross-team collaboration.

The position offers growth into leadership roles within a fast-growing fintech, with compensation ranging from 85,000 to 125,000 CAD and a comprehensive benefits package for Canadian