Senior Analyst, Customer Insights & Analytics

Canadian Tire Corporation; Oakville; On-site; CAD 64,000 - 106,000; Full time

Job summary

Canadian Tire Corporation in Oakville, ON seeks a Senior Analyst, Customer Insights & Analytics to transform data into actionable insights that shape customer strategy and drive growth. You’ll lead high-impact analytics, collaborate across teams, and leverage advanced methods to boost engagement and loyalty.

Responsibilities include analyzing data, delivering performance analytics for loyalty programs, and creating reports that influence decisions.

Qualifications

• Bachelor's degree in a quantitative field.
• 3+ years of experience in data analytics.
• Retail or banking industry experience is an asset.
• Strong data skills: SQL, Python, SAS.
• Expertise in data visualization and experience with BI tools.
• Experience with big data technologies (Hadoop) and familiarity with cloud platforms (Azure preferred).
• Ability to translate complex data into clear, actionable insights.
• Knowledge of statistical modeling and customer analytics techniques.
• Excellent communication and collaboration skills.
• Strong attention to detail and commitment to accuracy.
• Proactive ownership of projects and ability to see tasks through to completion.
• Passion for data, technology, and continuous improvement.
• Comfort with emerging technologies and enthusiasm for AI-driven solutions.

Responsibilities

• Analyze customer and financial data to uncover trends and opportunities.
• Deliver performance analytics and insights for strategic initiatives, including loyalty programs.
• Create compelling reports and visualizations that influence decision-making across the organization.
• Apply statistical techniques to enhance insights.
• Partner with data teams to improve data infrastructure and reporting capabilities.
• Support cross-functional teams with analytics expertise and storytelling.

Skills

SQL

Python

SAS

Data visualization

BI tools

Big data technologies

Cloud platforms

Statistical modeling

Customer analytics

Communication

Collaboration

Attention to detail

Proactive ownership

Education

Bachelor's degree in a quantitative field

Tools

Hadoop

Azure

Job description

As a Senior Analyst, Customer Insights & Analytics at Canadian Tire Corporation in Oakville, ON, you'll transform data into actionable insights that shape customer strategy and drive business growth. You'll work on high-impact projects, collaborate with cross-functional teams, and leverage advanced analytics to improve customer engagement and loyalty.

Responsibilities

• Analyze customer and financial data to uncover trends and opportunities
• Deliver performance analytics and insights for strategic initiatives, including loyalty programs
• Create compelling reports and visualizations that influence decision-making across the organization
• Apply statistical techniques (e.g., hypothesis testing, clustering, segmentation) to enhance insights
• Partner with data teams to improve data infrastructure and reporting capabilities
• Support cross-functional teams with analytics expertise and storytelling

Requirements

• Bachelor's degree in a quantitative field (e.g., Statistics, Economics, Mathematics)
• 3+ years of experience in data analytics
• Retail or banking industry experience is an asset
• Strong data skills: SQL, Python, SAS (certification is a plus)
• Expertise in data visualization and experience with BI tools
• Experience with big data technologies (Hadoop) and familiarity with cloud platforms (Azure preferred)
• Ability to translate complex data into clear, actionable insights
• Knowledge of statistical modeling and customer analytics techniques
• Excellent communication and collaboration skills
• Strong attention to detail and commitment to accuracy
• Proactive ownership of projects and ability to see tasks through to completion
• Passion for data, technology, and continuous improvement
• Comfort with emerging technologies and enthusiasm for AI-driven solutions

Compensation & Benefits

Broadband salary range: $64,000 – $106,000. Typical hiring range: $80,000 – $95,000. Comprehensive benefits and retirement programs, performance incentives, continuing education programs, career growth opportunities, product discounts, and mental health benefits of $5,000 per year for eligible employees and their families.