Senior Analyst, Change Management

Salesforce, Inc..; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

Salesforce is seeking a Senior Analyst, Change Management, to drive enterprise-wide initiatives that utilize AI and automation. This role involves leading change initiatives, collaborating with cross-functional teams, and enhancing user experiences through effective strategies. Join a dynamic team in shaping the future of sales processes and technology integration.

Qualifications

• 5+ years of experience in change management.
• Proven business analysis skills needed.
• Familiarity with change management methodologies like Prosci or Kotter.

Responsibilities

• Lead change initiatives that support productivity and stakeholder engagement.
• Analyze business requirements and communicate changes effectively.
• Utilize AI insights for improving change management methods.

Skills

Leadership

Business Analysis

Communication

Facilitation

Data Fluency

Tools

Jira

Confluence

Miro

Visio

Figma

Job description

Are you a future-focused change management professional passionate about shaping transformative, AI-powered experiences for a global sales organization? Do you bring a proven track record of managing complex change across programs, people, and platforms? Are you motivated by the opportunity to drive high-impact adoption of strategic initiatives at scale? If so, we invite you to join our team as a Senior Analyst, Change Management within Salesforce's Global Seller Experience Change Management (GSX-CM) team.

About the Team

The GSX-CM team leads the end-to-end change experience for Salesforce's most strategic transformation initiatives, ensuring every change delivered to Sellers and Operators is intuitive, meaningful, and impactful. Part of the Global Business Growth & Automation (GBGA) function, we partner closely with cross-functional Delivery Domains, Business Technology (BT), Product teams, and Sales Strategy to embed change management as a core enabler of seller success. As we modernize the way change is delivered, our team is increasingly leveraging AI insights, next-gen analytics, and experience-centric design to personalize engagement, accelerate adoption, and optimize the global seller journey.

The Opportunity

As a Senior Analyst, Change Management, you'll help design and execute change strategies for enterprise-wide initiatives, often enabled by cutting-edge technologies like AI, automation, and CRM modernization. You’ll be a champion for the seller experience, ensuring that transformation lands in a way that supports productivity, ease, and trust. You will lead or co-lead one or more change workstreams and play a central role in collaborating across L2C stakeholders to map impacts, develop readiness strategies, and measure adoption and experience outcomes at scale.

What You’ll Do

• Lead mid-scale change initiatives or contribute significantly to multi-phase transformation programs aligned to Salesforce’s global sales motion.

• Support end-to-end change impact assessment by collaborating with cross-functional teams to gather and analyze business requirements, contribute to BRDs/PRDs, and ensure business needs, stakeholder impacts, and downstream adoption risks are holistically captured and addressed..

• Shape persona-based change strategies by analyzing business requirements, tools, and processes, and mapping change impacts across people, process, and technology.

• Partner with cross-functional teams to design seller experiences that feel intuitive and seamless — driving clarity, adoption, and business value.

• Incorporate next-gen methods like AI-driven insights, automated feedback loops, and seller engagement dashboards to inform and refine change approaches.

• Engage with program teams, change networks, and enablement partners to deliver impactful communications, training, and engagement strategies.

• Analyze qualitative and quantitative data, including AI-informed sentiment or behavioral analytics, to assess readiness and adoption and continuously improve experiences.

• Provide timely updates and insights to leadership, highlighting risks, dependencies, and opportunities to enhance program success.

Who You Are

• You’re energized by complexity and thrive in environments that blend tech, people, and process change.

• You’re passionate about improving user experiences and grounded in data, empathy, and execution.

• You stay curious about AI, automation, and experience design and how they change the way people work.

• You can shift from strategic conversations with leadership to hands-on delivery with cross-functional teams.

Preferred Qualifications

• 5+ years of experience in change management with a demonstrated ability to lead change across workstreams, ideally within large-scale, tech-enabled environments.

• Strong business analysis skills, including experience gathering and documenting business and functional requirements.

• Proficiency in tools such as Jira, Confluence, Miro, Visio, Figma

• Strong communication and facilitation skills, with the ability to influence stakeholders in a matrixed organization.

• Familiarity with change management methodologies (e.g., Prosci, Kotter).

• Strong data fluency — able to interpret feedback, sentiment, and adoption data to influence strategies.

• Experience supporting change for enterprise platforms such as CRM, ERP, or AI/automation tools is a plus.