Senior Analyst - Business Support Strategy & Incident Management

Scotiabank; Toronto; Hybrid; CAD 75,000 - 95,000; Full time

Job summary

A leading bank in the Americas is seeking a Senior Analyst to support incident management and operational activities. The role requires strong analytical and communication skills alongside a university degree and relevant experience in financial services. This hybrid position offers opportunities for career development within an inclusive work culture.

Benefits

Professional development opportunities

Inclusive working environment

Qualifications

• Minimum of 3 years of experience in the financial services industry, preferably in AML/compliance/risk management.
• Ability to build strong cross-functional business relationships.
• Knowledge of Spanish is an asset but not required.

Responsibilities

• Provide day-to-day support for incident management and operational activities.
• Lead troubleshooting efforts for major incidents.
• Analyze service trends to enhance reliability and efficiency.

Skills

Excellent written and verbal communication skills

Analytical skills

Problem-solving

Knowledge of SQL

Ability to manage difficult conversations

Knowledge of Business Intelligence reporting tools

Education

University Degree or equivalent

Tools

Excel

Power Point

PowerBI

ServiceNow

Job description

Requisition ID: 227882

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose:

As a Senior Analyst within our Global Operations team, you will contribute to the overall success of the team’s success by:
• Providing day-to-day support for incident management and operational activities (80% of the role).
• Supporting end-to-end processes for key strategic initiatives (20% of the role).
Your work ensures alignment with business strategies, compliance with regulations, and adherence to internal policies and procedures. Join a purpose driving winning team, committed to results, in an inclusive and high-performing culture!

Is this role right for you? In this role you will:

• Conduct independent research to address issues collaborating with business and technology.
• Craft clear and timely stakeholder updates and communications related to incidents.
• Lead troubleshooting efforts for major incidents, with a focus on reducing Mean Time to Close.
• Analyze service trends to enhance reliability and efficiency.
• Communicate key results, risks and business insights to senior business and technology stakeholders.
• Cultivate strategic relationships across diverse and global stakeholders.
• Manage various incident management phases, including root cause analysis, solution design, execution as well as post-implementation validation, lessons learnt and sustainment plan
• Provide feedback mechanisms for client groups and business line partners to improve support
• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Drive effective business solutions and continuous improvement by staying informed on changes to regulatory environment, evolving risk management practices and methodologies, updated operational processes, and rapidly changing technology to be able support the Global mandate of the department.
• Participate and contribute to various strategic initiatives aligning with department goals.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• University Degree or equivalent and a minimum of 3 years of experience in the financial services industry preferable in a global / matrix organization in AML/ compliance / risk management, incident management, project management, Audit and / or other critical unit
• Excellent written and verbal communication skills with ability to manage difficult conversations
• Knowledge of Excel, Power Point, and Business Intelligence reporting tools (e.g., PowerBI, or other visualization tools), ITSM tools (ServiceNow, a plus)
• Knowledge of SQL is a strong asset
• Demonstrated ability to coordinate with technology partners and products throughout the entire Software Development Life Cycle (SDLC)
• Ability to build strong cross-functional business relationships
• Results oriented and highly motivated with a keen ability to influence others.
• Strong analytical, problem-solving, and critical thinking skills
• Strong organization and time management skills
• Knowledge of Spanish language is an asset but not required

What 's in it for you?

• The opportunity to join a forward-thinking and collaborative team, surrounded by innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your growth and enhance your skills
• An inclusive working environment that encourages creativity, curiosity, and celebrates success!
• Work in an Ecosystem; a bright, modern space where you’ll have access to group seating, offices, collaboration spaces, a cafeteria with different options daily, a bistro, and more

Working Conditions

• Work in a standard office-based environment: non-standard hours may be required
• Hybrid Work Arrangement: Currently one in-office day per week at 150 King Street West, Toronto, subject to change based on organizational policy.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.