Senior Analyst , AI Operations & Governance

Ciena; Ottawa; On-site; CAD 74,000 - 118,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

ESPP

401(K) USA

DCPP Canada

Employee Assistance Program

Paid holidays

Job summary

Ciena is seeking a hands-on Senior Analyst, AI Operations & Governance in Canada to administer and govern enterprise AI platforms, including Microsoft 365 Copilot, Copilot Studio, and AI gateway services. You will partner with Enterprise Architecture, Security, Legal, and Privacy to ensure reliability, security, and cost-conscious adoption at scale.

You will monitor platform health, support onboarding and release readiness, and drive continuous improvement across governance, risk, and compliance

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5+ years of enterprise platform administration or AI operations roles.
• Hands-on experience administering Microsoft 365 services and supporting enterprise SaaS.
• Experience with operational governance, service management, or compliance processes.

Responsibilities

• Administer and support Microsoft 365 Copilot, Copilot Studio, and related AI services.
• Monitor platform health, onboarding, release readiness, and incident response.
• Manage enterprise LLM and AI gateway services, including policy controls.
• Oversee lifecycle governance of Copilot Studio and AI agents.
• Collaborate with Security, Privacy, Legal, and Compliance on guardrails for data protection and auditability.
• Create dashboards and reporting on availability, latency, cost, and usage.
• Support AI FinOps including budgets and cost anomaly detection.
• Maintain runbooks, SOPs, and service catalogs; coordinate incidents.

Skills

Microsoft 365

Copilot Studio

Power Platform

Microsoft Entra ID

Azure Monitor

Education

Bachelor's degree in Computer Science or related

Tools

Jira

ServiceNow

Job description

As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being-on and off the job. Connect with a career that matters.

Ciena is seeking a hands-on Senior Analyst, AI Operations & Governance to support the administration, operational management, and governance of enterprise AI platforms and services. The role will help operate Microsoft 365 Copilot and Copilot Studio, administer AI and LLM gateway capabilities, and establish consistent lifecycle controls for enterprise AI agents.

The successful candidate will work across Enterprise Architecture, Information Security, Infrastructure, Data & Analytics, Legal, Privacy, and business teams to help ensure AI technologies are reliable, secure, cost-conscious, auditable, and responsibly adopted at enterprise scale.

What you will do:

Microsoft Copilot Administration: Administer and support Microsoft 365 Copilot, Copilot Studio, and related Microsoft 365 AI services, including licensing, role and access management, configuration, service health, troubleshooting, and operational support.

AI Platform Operations: Monitor platform health, availability, adoption, and operational readiness; support onboarding, configuration management, release readiness, incident response, root-cause analysis, and continuous improvement.

LLM / AI Gateway Administration: Administer enterprise LLM and AI gateway services, including provider and model onboarding, authentication, access policies, routing, rate limits, quotas, usage controls, audit logging, and operational monitoring.

Agent Governance & AgentOps: Support the lifecycle governance of Copilot Studio and custom AI agents through registration, risk classification, approval, testing, deployment, monitoring, change control, recertification, and retirement.

AI Security & Responsible AI Controls: Partner with Security, Privacy, Legal, and Compliance teams to operationalize guardrails for data protection, prompt injection, content safety, tool access, human oversight, and auditability.

Observability & Reporting: Create and maintain dashboards and operational reporting for availability, latency, errors, token consumption, model usage, agent activity, policy violations, adoption, and cost.

AI FinOps: Support budgets, quotas, showback and chargeback reporting, cost anomaly identification, and model-selection guidance to improve the economics of enterprise AI services.

Service Management: Maintain runbooks, knowledge articles, standard operating procedures, service catalogs, support queues, escalation paths, SLAs, and audit evidence; coordinate incidents and problem-management activities.

Automation: Use PowerShell, APIs, workflow automation, and platform tooling to reduce manual administration and improve the consistency of AI operational controls.

Stakeholder Enablement: Provide practical guidance to development and business teams on approved AI services, platform onboarding, agent publishing, and operational requirements.

What you bring:

• Hands‑on administration experience with Microsoft 365, Microsoft 365 Copilot, Copilot Studio, Power Platform, and Microsoft Entra ID.
• Practical experience operating an LLM Gateway, AI Gateway, API Gateway, or model access control plane in an enterprise environment.
• Experience with agent governance, AgentOps, or lifecycle controls for AI agents and autonomous workflows.
• Understanding of Azure AI Foundry and Azure OpenAI, with familiarity across additional enterprise model providers or platforms such as AWS Bedrock, Anthropic, or Google Gemini.
• Knowledge of authentication and authorization, secrets management, RBAC, API management, audit logging, data protection, and enterprise security controls.
• Experience monitoring AI or cloud platforms using tools such as Azure Monitor, Application Insights, OpenTelemetry, Datadog, Grafana, or equivalent platforms.
• Ability to analyze service health, latency, usage, token consumption, model costs, and policy‑control events.
• Working knowledge of IT service management practices and tools such as ServiceNow or Jira.
• Automation skills using PowerShell, Python, REST APIs, Microsoft Graph, or workflow automation tools.
• Strong troubleshooting, documentation, communication, and cross‑functional collaboration skills.

Must haves:

• Bachelor's degree in Computer Science, Information Systems, Engineering, Cybersecurity, Data Analytics, Business Technology, or a related field, or equivalent practical experience.
• Typically 5+ years of experience in enterprise platform administration, cloud operations, application support, AI operations, or a related technology role.
• Hands‑on experience administering Microsoft 365 services and supporting enterprise SaaS or cloud platforms.
• Demonstrated experience with operational governance, service management, security controls, or compliance processes.
• Experience working with cross‑functional technical and business stakeholders in a large enterprise environment.
• Ability to participate in production support and incident escalation activities as required by the operating model.

The extras you bring:

• Microsoft certifications related to Microsoft 365, Power Platform, Azure, Security, or Copilot.
• Experience implementing policy enforcement, model routing, failover, caching, rate limiting, virtual keys, token budgets, or audit controls through an AI or LLM Gateway.
• Experience governing Copilot Studio agents, custom agents, plugins, connectors, APIs, Retrieval-Augmented Generation solutions, or Model Context Protocol integrations.
• Familiarity with AI evaluation, prompt and response tracing, safety testing, red teaming, and responsible AI controls.
• Experience developing executive‑ready operational dashboards, governance scorecards, and audit evidence.

Pay Range:

The salary range for this position in Canada, is $73,900 to $118,100 CAD

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is anEqual Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.