Senior Air Export Agent

Expeditors; Mississauga; On-site; CAD 46,000 - 50,000; Full time

Job summary

Join a dynamic team at a leading global logistics company where you will ensure the smooth flow of freight processes and maintain excellent customer service standards. This role involves coordinating international shipments, managing data entry, and fostering relationships with vendors and customers. With a commitment to professional development and a supportive work environment, you will thrive in a culture that values integrity and innovation. If you have a passion for logistics and a proactive approach to problem-solving, this position offers a fantastic opportunity for growth and success in your career.

Benefits

Paid Vacation

Health Plan: Medical, Prescription Drug, Dental and Vision

Life Insurance

RRSP Retirement Savings Plan

Employee Stock Purchase Plan

Training and Personnel Development Program

Qualifications

• 5+ years of experience in the global logistics industry required.
• Strong computer skills, particularly in MS Excel and MS Word.

Responsibilities

• Ensure smooth and timely freight process flow and accurate data entry.
• Interact with customers and maintain strong vendor relationships.

Skills

Global logistics industry knowledge

Organizational skills

Proactive attitude

Fluency in English

Education

IATA/FIATA/DG Certification

5+ years of experience

Tools

MS Excel

MS Word

Workboard

Job description

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace Air Import files as required. This can be either internally via exp.o or externally via airline websites or by telephone to airline offices.
• Use Workboard on a daily basis.
• Ensure timely delivery of freight to customers for Import shipments.
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client and vendor billing.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintaining strong relationships with vendors (airlines, trucking companies, and others).
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers' standard operating procedures are followed and updated in the SOP.
• Meet KPI standards, as per the company’s procedures.
• Overseas communications, timely responses to emails and requests (internal and external).
• Meet company standards of 52 hours training per year per employee.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Additional Duties & Tasks

• Support the onboarding of new colleagues with knowledge-based training & guiding.
• Support the local departments with advice on more complex procedures.
• Support the Department Manager with the creation of work instructions if needed.
• Support as a department-wide expertise on special requests.

Qualifications

• Global logistics industry knowledge.
• 5 plus years of experience.
• Good computer skills (e.g., MS Excel, MS Word).
• Pro-active, strong organizational skills.
• IATA/FIATA/DG Certification (preferred).
• Fluent in English.

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time.
• Health Plan: Medical, Prescription Drug, Dental and Vision.
• Life Insurance.
• RRSP Retirement Savings Plan.
• Employee Stock Purchase Plan.
• Training and Personnel Development Program.

Annual compensation is from CAD 46,000 to 50,000.