Senior AI UX Designer

hive.co; Toronto; Remote; CAD 80,000 - 120,000; Full time

Job summary

A leading marketing automation platform is seeking a Senior UX Designer specializing in AI interactions to transform user experiences. The ideal candidate will lead projects to design intuitive interfaces and research user interaction patterns. This remote role in Canada offers competitive compensation, equity, and benefits, including unlimited PTO.

Benefits

Meaningful salary + equity

Flexible work hours

Health + Insurance

Unlimited vacation / PTO

Qualifications

• Experience designing for AI products, conversational interfaces, or intelligent systems.
• Experience on agile product development teams from inception to launch.
• Portfolio showcasing AI/conversational work that highlights solving complex interaction problems.

Responsibilities

• Champion human-AI collaboration by understanding customer needs.
• Pioneer AI interaction design for conversational interfaces.
• Design AI experiences by leading brainstorms and creating prototypes.

Skills

AI / Conversational UX expertise

5+ years as a UX designer

AI-informed design skillset

Strong tool proficiency

Tools

Figma

Linear

GitHub

Job description

Overview

At Hive, we are dedicated to creating moments that matter by connecting event marketers to their biggest fans. We are looking to add a Senior UX Designer specializing in AI interactions to work alongside our Agentic AI Pod to design revolutionary and intuitive solutions that transform how marketers accomplish real work through intelligent agents. The Agentic AI team plays a pioneering role in reimagining user experiences through natural language interfaces and intelligent automation.

What does being a Sr UX Designer at Hive look like?

Hive is an email & SMS marketing automation platform, empowering brands to personalize their marketing strategies. The Sr UX Designer role on our Agentic AI Pod plays a critical part in understanding how humans want to interact with AI systems, participating in AI strategy building, and designing trustworthy, transparent interfaces for agentic experiences. Under the leadership of our VP, Product, you'll be at the center of defining how our customers experience AI-powered workflows and conversational interfaces.

What you will do

• Champion human-AI collaboration: Spend time with our customers to understand not just how they work today, but how they want to work with AI agents. Advocate for human-centered AI design that amplifies user capabilities while maintaining control and trust.
• Pioneer AI interaction design: Build foundational design patterns for conversational interfaces, agentic workflows, and AI transparency. Define how users should interact with intelligent systems that can take actions on their behalf.
• Design breakthrough AI experiences: Lead AI-focused brainstorms, create conversational flows, explore multi-modal interactions, build AI prototypes, and craft interfaces that make complex AI accessible.
• Lead AI UX research and testing: Conduct research into AI interaction patterns, user mental models of AI systems, and trust-building design elements. Design and conduct testing for conversational interfaces and agentic workflows.
• Work cross-functionally: Partner with the PM, collaborate with engineers to ensure UX considerations are built into model, design, and training, and work across pods to establish standards wherever agents exist in our platform.
• Define AI design standards: Build design systems and interaction patterns for AI interfaces, including conversation design principles, error handling for AI failures, and transparency guidelines that help users understand AI capabilities and limitations.
• Navigate AI ambiguity: Help the team and users understand what's possible with emerging AI technology, designing experiences that set appropriate expectations and gracefully handle AI system limitations.

Qualifications

• AI / Conversational UX expertise: experience designing for AI products, conversational interfaces, or intelligent systems. Experience with chatbots, voice interfaces, or agentic AI systems strongly preferred.
• 5+ years as a UX designer: on agile product development teams, from inception to launch on customer-facing features, with demonstrable experience in complex, technical product domains.
• AI-informed design skillset: generalist who can work across the AI UX lifecycle—from researching user mental models of AI, to designing conversation flows, to prototyping AI interactions, to testing user trust and comprehension.
• Portfolio showcasing AI / conversational work: representative work that highlights your skills solving complex interaction problems, particularly with intelligent systems, natural language interfaces, or automation.
• Understanding of AI capabilities and limitations: knowledge of what's possible (and not possible) with current AI technology to design realistic and achievable user experiences.
• Ownership mindset for emerging tech: ability to navigate uncertainty inherent in cutting-edge AI while building concrete design solutions that work today and scale for tomorrow.
• Strong tool proficiency: experience with standard tools (Figma, Linear, GitHub) plus familiarity with conversation design tools, prototyping for AI interactions, and AI / ML workflow visualization.
• We welcome applicants who meet some but not all requirements if you bring unique AI design experience.

Nice to haves

• Prompt engineering, conversation design, copy writing, or research skills are an asset but not required.
• Experience in martech or event marketing technology is a bonus.

How I show up

• You excel at explaining complexity: Excellent communication skills to help stakeholders understand how users should interact with AI systems, building confidence in novel interaction paradigms.
• You have broad AI UX skills: Know when to use conversation design, traditional UI patterns, or entirely new interaction models for agentic systems.
• You thrive in AI uncertainty: Create clarity and concrete design solutions even when AI technology is rapidly evolving.
• You design for AI partnership: Interfaces that feel like collaboration rather than automation, keeping humans in control while leveraging AI power.
• You're hungry to understand AI user needs: Understand what users want to accomplish and how they want to work with AI agents within existing workflows.
• You champion responsible AI design: Proactively consider AI ethics, bias, and user safety in your designs.

Compensation & Benefits Package

• Meaningful salary + equity: you’re rewarded based on impact
• Work fully remote in Canada or the US: with legal work authorization in the country of residence
• Flexible work hours: customize your schedule as long as it's not disruptive to your role and team
• Health + Insurance: comprehensive health and dental coverage with a generous parental leave top-up program
• Unlimited vacation / PTO: to support your well-being

About Hive

Hive is the industry-best marketing platform for event marketers. Our platform powers marketing for 1500+ iconic events, festivals, venues, promoters, and event-centric brands across North America. We help our clients sell out their shows and personalize and automate their email, SMS, and ad campaigns. Hive integrates with 25+ partners like Ticketmaster and Shopify, enabling real-time data-driven audience targeting. We're building the future of live event marketing and value cross-functional collaboration to achieve success. To learn more about our team, check out the About Us and Careers pages on our website.

To learn more about our team, check out the About Us and Careers pages on our website