Senior AI Engineer / Scientist

ZipRecruiter; Greater Toronto Area; On-site; CAD 100,000 - 150,000; Full time

Job summary

A leading company in AI-powered customer communication management is seeking a Senior AI Engineer/Scientist in the Greater Toronto Area. This role involves leading AI research initiatives, developing scalable AI applications, and collaborating with a talented team to drive innovation in AI solutions. Candidates should have a Master's or PhD in a relevant field and extensive experience in AI and machine learning.

Qualifications

• 8+ years of industry experience as an AI/ML Scientist/Engineer.
• Strong foundation in Natural Processing (NLP) and generative AI.
• Proficiency in modern AI frameworks and strong software development skills in Python.

Responsibilities

• Lead AI research initiatives focused on Content Intelligence use cases.
• Design and implement state-of-the-art AI models, including Generative AI.
• Develop and maintain scalable AI applications from concept to deployment.

Skills

Natural Language Processing (NLP)

Generative AI

Problem Solving

Collaboration

Education

Master’s or PhD in Computer Science, AI, or a related field

Tools

TensorFlow

PyTorch

NumPy

pandas

Job description

Job Description

About Messagepoint:

Messagepoint is a privately-owned software company providing an AI-powered SaaS solution that enables enterprises to manage and personalize customer communications with greater speed, accuracy, and control. Our award-winning platform empowers business users to create and optimize compliant, personalized communications across digital and print channels using advanced content intelligence and large models.

Messagepoint is headquartered in Toronto with employees located throughout Canada, the United States and the UK.

Summary

Are you passionate about pushing the boundaries of AI and redefining Content Intelligence? Join us at Messagepoint, where we are shaping the future of Customer Communication Management (CCM) through cutting-edge AI solutions. We are looking for a Senior AI Engineer / Scientist with 8+ years of hands-on AI experience to help drive innovation in our award-winning AI platform, MARCIE.

In this role, you will lead AI research initiatives, apply foundational generative models, and design breakthrough multimodal AI solutions. You will work with a collaborative team of Data Engineers /Scientists, AI Engineers / Scientists, ML Engineers / Scientists, and Analytics Specialists to develop scalable, cloud- AI applications that power next- customer communications.

Responsibilities:

• Lead AI research initiatives focused on Content Intelligence use cases for the CCM industry.
• Design and implement state-of-the-art AI models, including Generative AI and Large Foundational Models.
• Develop and maintain scalable AI applications, taking them from concept to deployment.
• Collaborate with cross-functional teams to define, design, and ship innovative AI-powered features.
• Stay at the forefront of AI advancements by attending academic conferences and continuously exploring new research and technologies.
• Contribute to the development of cloud- AI infrastructure that supports the scalability of Messagepoint’s AI solutions.

Qualifications:

• Master’s or PhD in Computer Science, AI, or a related field.
• 8+ years of industry experience as an AI/ML Scientist/Engineer.
• Strong foundation in Natural Processing (NLP) and generative AI.
• Proficiency in modern AI frameworks such as TensorFlow, PyTorch, NumPy, and pandas.
• Strong software development skills in Python, along with experience in building and integrating RESTful APIs.
• Experience working with Large Models (LLMs) and other foundational AI models.
• Strong problem-solving skills and ability to work both independently and collaboratively in a team setting.

Why Join Messagepoint?

At Messagepoint, we champion innovation, creativity, and collaboration. Our AI team thrives in a dynamic, fast-paced environment where continuous learning is encouraged—whether that means attending leading AI conferences, engaging in academic partnerships, or experimenting with the latest AI research.

We are a privately-owned, PE-funded company, headquartered in Toronto, Ontario, with a laser focus on delivering next- AI-powered content intelligence solutions. Our platform has won numerous industry awards, and we take pride in pushing the boundaries of what’s possible in AI.

Messagepoint is an Equal Opportunity Employer and encourages diversity and in the workplace.

We thank you for your interest, however, only those who qualify for an interview will be contacted.