Senior AI-Driven Support Tools Product Manager

Samsara; Toronto; Remote; CAD 122,400 - 158,400; Full time

Benefits offered by this job

Competitive total compensation package

Health benefits

Remote and flexible working options

Job summary

A tech company pioneering IoT solutions seeks a Sr. Support Tools Product Manager to drive the vision and user experience for their support tools. The ideal candidate will have 5-8 years of experience in Customer Support tooling within a fast-paced SaaS environment and familiarity with AI support tools. This role is crucial for shaping the company’s GTM strategy and ensuring the success of various tools that have real-world impacts across industries. Competitive salary range from $122,400 to $158,400 CAD.

Qualifications

• 5-8 years of experience in Customer Support tooling in SaaS.
• Proven experience managing AI support tools or LLM-based platforms.
• Ability to analyze large datasets for patterns and root causes.

Responsibilities

• Drive strategy and define the vision for core Support tools.
• Lead user research to identify customer support pain points.
• Oversee feature execution and drive usability testing.
• Coordinate all release aspects and manage change effectively.

Skills

Customer Support tooling experience

Analytical Skills

Ability to translate complex customer problems

Building genuine relationships with customers

Familiarity with AI in business

Education

Bachelor's degree in a technical or business field

Tools

AI support tools

Job description

A tech company pioneering IoT solutions seeks a Sr. Support Tools Product Manager to drive the vision and user experience for their support tools. The ideal candidate will have 5-8 years of experience in Customer Support tooling within a fast-paced SaaS environment and familiarity with AI support tools. This role is crucial for shaping the company’s GTM strategy and ensuring the success of various tools that have real-world impacts across industries. Competitive salary range from $122,400 to $158,400 CAD.