Senior Advisor, Incidents and Business Continuity

Desjardins Group; Lévis; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

A leading financial services group is seeking a Senior Advisor for Incidents and Business Continuity. This role involves coordinating business continuity programs, managing incidents, and enhancing operational resilience. Candidates should have a Bachelor's degree, at least 8 years of relevant experience, and fluency in both English and French. The position offers a competitive salary, annual bonus, and comprehensive benefits.

Benefits

Competitive salary and annual bonus

4 weeks of flexible vacation starting in the first year

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness expenses

Qualifications

• Minimum 8 years of experience in incident, business continuity and/or operational risk management.
• Experience in a second line of defence monitoring role.
• Advanced proficiency in English and knowledge of French required.

Responsibilities

• Coordinate the business continuity monitoring program.
• Oversee development of business continuity mechanisms.
• Represent the Business Continuity team before decision-making bodies.

Skills

Incident Management

Business Continuity

Operational Risk Management

Communication

Interpersonal Savvy

Education

Bachelor's degree in a related field

Tools

Microsoft Office

Job description

As a Senior Advisor, Incidents and Business Continuity, you help coordinate the business continuity monitoring program for Desjardins General Insurance Group (DGIG) as part of the Governance and Performance Department. You serve as a first line of defence specialist and assist DGIG’s business sectors with incident management. You also oversee the development of business continuity mechanisms in line with both industry and Desjardins Group best practices. You actively participate in initiatives to optimize monitoring methodology by designing and operationalizing controls. With other team members, you coordinate the implementation of controls and following up with the business sectors’ action plans. You lead and influence different stakeholders on initiatives related to the probable materialization of emerging risks that require DGIG or cross-sector coordination. You also play a role in the training to raise awareness and strengthen knowledge of business continuity in the business sectors. You help sectors consolidate business continuity best practices and the directions set by the second and third lines of defence. You play a key role in incident management and continuity, with both the operational sectors and DGIG’s executive unit. Your rigour and ability to stay level-headed are important assets in this role. More specifically, you will be required to :

• Ensure continuity incident management with various stakeholders (e.g.: second line of defense, operational, executive, PIP, compliance/regulatory, legal)

• Help develop all activities required to implement Desjardins Group’s business continuity monitoring program
  Advanced-level proficiency in English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

• Follow up as needed on action plan developments with the first line of defence

• Contribute to risk management initiatives and do third-party risk and business continuity analyses

• Monitor policies and procedures in accordance with the Autorité des marchés financiers and other regulatory authorities and help draft business continuity management frameworks and procedures

• Help prepare operational and executive reports

• Help develop and implement new approaches to operational resilience

• Represent the Business Continuity team before decision-making bodies or committees and represent DGIG in dealings with the Desjardins Group cross-sector crisis unit

What we offer*

• Competitive salary and annual bonus

• 4 weeks of flexible vacation starting in the first year

• Defined benefit pension plan that provides predictable, stable income throughout retirement

• Group insurance including telemedicine

• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor's degree in a related field

• A minimum of eight years of relevant experience in incident, business continuity and/or operational risk management

• Please note that other combinations of qualifications and relevant experience may be considered

• Experience in a second line of defence monitoring role

• Experience in executive writing

• Proficiency with Microsoft Office suite

• Knowledge of the property and casualty insurance sector

• Knowledge of French is required

• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

• 24/7 on-call availability for incident management, alternating with your colleague

Ambiguity, Communicates effectively, Interpersonal Savvy, Plans and aligns, Strategic mindset

#LI-Hybrid

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Risk management (FG)

Unposting Date

2025-07-22